ArcGIS Tracker App won't let me sign in

Question

Hello,

I set up a new tracker project, the mobile users and track viewers have administrator roles in my organization, so they should be allowed to view tracks. When I try  signing in to the mobile app I get a "You do not have permission to access this application" error message. I haven't found a post about this particular error on the  Tracker mobile App. What am I missing?

Thank you,

Anonymous User · Accepted Answer

Each mobile user needs to have an ArcGIS Tracker License assigned to their account. The license can be assigned to any User Type and is included with the Field Worker User Type (for ArcGIS Online).