Survey 123 sign in screen is blank? Can't login

Question

Hello,

For whatever reason, some users in my company are running into an issue when they try to login to Survey123 on their iPhone 7.

They click the "Login with ArcGIS Online" option and the screen then the next screen that comes up is blank to where they can't even type their credentials to try to log in.

The gentleman that called me today is using an iPhone 7, IOS 14.4.1, and Survey123 version 3.12.274.

He has tried the following (I watched him do it)

* Forcing the Survey123 App closed and re-opening a fresh instance.
* Restarting his phone.
* Uninstalling/Reinstalling the app.
* Disconnecting from his wifi and trying on his phone providers internet.

I've tried to help him (and others) as much as I could, but I can only do so much. It is currently a major road block for them as they are unable to do anything on the app.

JMCM · Answer

I know this is an old topic, and not sure it was ever resolved, but since this is regarding sign-in: I'd clear iOS browser cookies (under Settings > Apps) as well as going to Settings > Apps > Survey123 and resetting the settings there.

kkatashuk · Answer

Thank you for the help, Zach.

I emailed you a log yesterday, along with a screen shot if that helps. We are using Airwatch for the MDM.

ZacharySutherby · Answer

Hello @kkatashuk,

Thank you for confirming an MDM is in the equation. I'm adding my colleague @Anonymous User for visibility, I've mainly seen issues with MDM's and ArcGIS Enterprise but this is the first I've seen with ArcGIS Online.

A couple of additional things to check would be if the colleagues who are running into the issue, if their MDM profile is configured the same as yours. Also it may be helpful to check if IT needs to add www.arcgis.com to the allow list for the firewall on those users profile.

May we also ask what MDM provider you are using?

Thank you,

Zach