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Hi Curtis, That indeed was the case, special characters in your username prevented you from being able to log in on the web agenda. We have fixed that issue however as of July 6th, and had several users that had reported the problem to us initially email us back saying it was working for them. Regards, Margaret
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07-08-2017
09:21 PM
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Hi Dean, I'm sorry to hear you're experiencing difficulties with the PDF version of the agenda. You make a good point about including the date in each session listing however. I'll put in a request with the development team about this. Regards, Margaret
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07-07-2017
10:39 AM
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Hi James, I'm sorry to hear that you have been having trouble accessing the online agenda. It has been up and running without interruption, so you definitely should not be having any trouble accessing it. Can you please let me know what browser and OS you are using so we can help troubleshoot the issue for you? Thank you, Margaret
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07-07-2017
10:35 AM
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Thank you for letting us know about the slow loading issues you have experienced when trying to view MySchedule in the web agenda. The team has identified the issue and has resolved it. Should you continue to have problems, please let us know asap. Margaret Ohayon | Project Mgmt, Marketing Operations Esri | 380 New York St. | Redlands, CA 92373 | USA T 909-793-2853, ext. 1392 | mohayon@esri.com| esri.com
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06-17-2016
03:50 PM
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Hi, The UC website team is aware of this issue and the team is actively working on it. We will keep you posted on a resolution. Thank you, Margaret Ohayon | Project Mgmt, Marketing Operations Esri | 380 New York St. | Redlands, CA 92373 | USA T 909-793-2853, ext. 1392 | mohayon@esri.com| esri.com
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06-15-2016
01:27 PM
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Hi, We’ve had over 3200 people log in thus far and create an agenda, but have had a handful of users reporting log in issues like you seem to be experiencing. The following quick series of steps have been the solution to all other reports of not being able to log in. Could you please step through them and reply if this resolves the login issue for you too? 1. Go to www.esri.com and sign in (little sign in in the top right) 2. After you sign in, from the drop down that appears when you hover over the down arrow by your name choose "ArcGIS Online". This will take you to arcgis.com, where you should be signed in. 3. Once there (on arcgis.com), click on the drop down by your name again, and select "My Profile". 4. Next, click the blue "Edit My Profile button at the top. 5. You should be in the Edit screen. Verify everything is filled out correctly and then click the blue "Save". Chances are you don't have to edit anything in your profile, and everything is looking ok, but you still have to click "Save", even if you didn't change anything. Clicking "Save" is the most important step. 6. Sign out from arcgis.com 7. Return back to esri.com. Sign out if you are signed in, just so we are starting clean. 8. On a new tab, go to uc.schedule.esri.com and try logging in again. Thank you, Margaret Ohayon | Project Mgmt, Marketing Operations Esri | 380 New York St. | Redlands, CA 92373 | USA T 909-793-2853, ext. 1392 | mohayon@esri.com| esri.com
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06-15-2016
01:13 PM
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I'm happy to read that you are able to see your full schedule (Thursday included) in Chrome. Are you not seeing the Agenda in either browser, or just not in IE?
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07-16-2015
04:07 PM
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Interesting. So now Thursday IS showing up, but Friday isn't. I see you are using IE. Can you try in Chrome? (after your appt...:>)
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07-16-2015
12:11 PM
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I'm wondering if there's something about a particular session that you have added to your agenda on Thursday that is messing things up. How many sessions do you have on Thursday?
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07-16-2015
12:03 PM
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So it's only Thursday that is not showing? Everything else is showing? See my screenshot below - I just added a session to MyPlanner on Thursday, but unless I scroll the date bar, Thursday barely looks visible. Can you verify that your Thursday sessions are not just off screen? Also, Can you add a new session into any of Monday or Tuesday just as a test? Not necessarily something you will attend - you can delete it from your planner shortly. Does this new session eventually synch to your desktop? --Margaret Ohayon, Esri
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07-16-2015
11:47 AM
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Jan, Can you logout from both the iPad and Desktop, then hard exit the app on your iPad (not just minimize/put in background) and close your browsers. Then open the app again, open the desktop app again, log in to both fresh, and give it time to synch. Does it work then? --Margaret Ohayon Esri
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07-16-2015
11:20 AM
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Title | Kudos | Posted |
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1 | 06-15-2016 01:27 PM | |
1 | 06-17-2016 03:50 PM | |
1 | 07-07-2017 10:35 AM | |
1 | 07-07-2017 10:39 AM | |
1 | 07-08-2017 09:21 PM |
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11-11-2020
02:25 AM
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