Pro began crashing after I upgraded from Pro 2.2.X to 2.3. I've uninstalled/reinstalled ArcGIS Pro 2.3 but the problem persists. Please find the attached error report.
Calvin, we have a couple of developers actively investigating this issue.
1. Is your system running English or non-English locale?
2. We think you have a font installed called Gulim, and there may be a ttc and ttf. When you check your system Fonts, do you see multiple installs of that font?
3. Try removing the ttf from the Fonts folder and let us know what happens.
Thank you
I believe this specific crash is now addressed in https://community.esri.com/docs/DOC-13060-arcgis-pro-23-patch-1
Hi Kory,
The issue resurfaced after initiating a single session on ArcGIS Pro 2.3. I was able to reproduce the issue and have forwarded the information to our tech support. For now, I've reverted to Pro 2.2, which seems to be working fine.
Thank you.
Thanks for flagging me Dan Patterson
Calvin, glad you aren't seeing the crash anymore. If you crash and it isn't consistently reproducible, the best thing is to submit the error report with a valid email address and description. More on that here: ArcGIS Desktop Error Reporter Learns Its Manners
If you ever experience a crash that IS reproducible (i.e. do these steps, crashes every time) that should definitely be submitted to technical support as a bug. These are the easiest for development teams to fix.
Cheers
I reinstalled ArcGIS Pro 2.2 (which works as expected), and updated via upgrade notification in ArcGIS Pro again. The program launches normally. If I experience the issue again, I will let our tech support know.
Will do. Thank you.
Kory Kramer
Calvin, these should be directed to tech support to ensure that they get seen. I have flagged Kory in the hopes that he can forward it.
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