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ExportToJPEG crash with error on ArcGIS Server python

mgeom

Hello,
I'm trying to export a JPEG with a geoprocessing task running on an Arcgis server.
The ExportToJPEG line of code crashes with an error with ArcGIS Server python, but works fine with local ArcGIS Pro python.
I can't figure out what's wrong.
Here is the error:

Job Messages:

esriJobMessageTypeInformative: Submitted.
esriJobMessageTypeInformative: Executing...
esriJobMessageTypeError: Failed.
esriJobMessageTypeInformative: java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.RuntimeException: com.esri.arcgis.discovery.admin.rediscovery.util.ArcGISServiceException: Impossible de traiter la requête.

Here's a simple code test I did, it crashes at the last line:

import arcpy
aprx = arcpy.mp.ArcGISProject(r"D:\path\myAPRX.aprx")
layout = aprx.listLayouts('layout_name')[0]
mf = layout.listElements('MAPFRAME_ELEMENT', '*')[0]
extent = arcpy.Extent(446998.96875,  214866.71875, 446579.875, 215163.046875)
mf.camera.setExtent(extent)
mf.exportToPDF('path\out.jpg')

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SunnySanders

We contacted ESRI Support Services with this issue and they had a fix that worked for us! Our affected servers had updated to VMWare Tools 12.5.0, and that version caused the issue. We upgraded to 12.5.1 and that took care of it, though downgrading is apparently also an option.

https://support.vertigis.com/hc/en-us/articles/22271790365074-Updating-VMWare-Tools-to-v12-5-0-may-cause-issues-with-SOEs-in-ArcGIS-Server

Hope everyone has the same luck with it!

ShawnShao1

I'm experiencing the same issue. I published a geoprocessing service that uses layout.exportToPDF, but it fails at the exportToPDF line. I also tried switching to exportToPNG and exportToJPEG, but the issue persists. Below are the job messages I encountered:

esriJobMessageTypeInformative: Submitted.
esriJobMessageTypeInformative: Executing...
esriJobMessageTypeError: Failed.
esriJobMessageTypeInformative: java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.RuntimeException: com.esri.arcgis.discovery.admin.rediscovery.util.ArcGISServiceException: Could not service request.

MatthewDriscoll

What version of Pro are you using? I think in 2.x you cannot export a map series to .jpg, but in 3.x you can.

JoshuaGray

I am having the same issue, same error with a GP service that exports a map series. Anyone been able to find a solution?

West-d-gis

Was this ever solved? I'm running into a similar issue and would like to know what was discovered.

MatthewDriscoll

I would triple check all your paths. I ran this on both 2.x and 3.x and it ran with no issue. The only difference is I did it inside pro and used CURRENT for my path.

CodyPatterson

Hey @mgeom

Hmm that is quite strange, the error that mentions java is typically related to a java function failure which could be caused by really anything it doesn't like. Since the error is extremely non-descriptive, it is nearly impossible to tell what could be causing it.

A final thing I would try, is set your ArcGIS Server logging to info, and attempt to run the script again, when it errors out in this manner, attempt to observe the ArcGIS Server logs to see if there is anything of description there. If so, please attach a screenshot as I believe that a function on there may be failing.

Past this, I would recommend reaching out to ESRI support, as a larger problem may be present.

Cody

mgeom

Hello @CodyPatterson

Thank you for your answer

But it still doesn't work

I don't understand the origin of the error

CodyPatterson

Hey @mgeom

Sorry for the late response, could you try something like this:

mf.exportToJPEG('path\\out.jpg')

Where the \ is escaped?

Cody

mgeom

Any help please ?

It always chrashes at this level with error :

java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.RuntimeException: com.esri.arcgis.discovery.admin.rediscovery.util.ArcGISServiceException: Unable to process request.

mf.exportToJPEG('path\out.jpg')

Thanks

mgeom

Hello,
Thank you for your quick feedback.

I made a small error in the code. But yes, I would like to export a jpg with ExportToJPEG

mgeom

Hello,
Thank you for your quick feedback.

I made a small error in the code. But yes, I would like to export a jpg with ExportToJPEG

CodyPatterson

Hey @mgeom

I'm wondering if you're using exportToPDF when you mean to use exportToJPEG:

import arcpy
aprx = arcpy.mp.ArcGISProject(r"D:\path\myAPRX.aprx")
layout = aprx.listLayouts('layout_name')[0]
mf = layout.listElements('MAPFRAME_ELEMENT', '*')[0]
extent = arcpy.Extent(446998.96875,  214866.71875, 446579.875, 215163.046875)
mf.camera.setExtent(extent)
mf.exportToJPEG('path\out.jpg')

Edit: Here is a link of someone else doing similar: https://community.esri.com/t5/arcgis-pro-questions/python-script-to-export-layout-to-jpg/td-p/1114506

Cody

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