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ArcGIS Online map and map tour not showing in the StoryMap

SIHAN

Hello! I'm reviewing the story map I made several months ago. I did not change anything and all materials are public. The first several ArcGIS Online maps work well, but in the next few sections, both the ArcGIS Online map and map tours do not show on my computer. I asked some of my friends to try it on their computers, but they still do not appear. It only works well on my phone. Anyone with such issues or any solutions?

Thanks!

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Web map

Map tour

Accepted answers

oevans_storymaps

Thank you to everyone who has reported this issue. We have determined the cause of the issue and have also found several workarounds. Please see this announcement for details:

ANNOUNCEMENT: Issue with some maps not loading - Esri Community

All comments

MatejCunder1

Hello,
We are having same issues, two story maps got services updated and one had no change at all and maps are not displaying anymore. It is the same whether editing story (button for »Place Map« in edit motion is greyed out) or previewing or viewing story maps. It doesn't work in chrome or edge, in Firefox works only for a short time after refreshing site, and then maps disappear again. It seems the same issue happened last year after an update – there was a forum topic: https://community.esri.com/t5/arcgis-storymaps-questions/web-maps-not-displaying-in-storymaps/m-p/1186756/highlight/true#M3287
Any solution?

oevans_storymaps

Thank you for reporting this. We are looking into this as a high priority issue and will share updates on the community site when we have more information.

It would be helpful if you could please provide links to the stories where you see this issue here.

MatejCunder1

Hi,

our strory map is here:

https://storymaps.arcgis.com/stories/74a4bc360abd4ddd96fa3460f2b68e00

Matej

SylvainVandoolaeghe

Hi,
Same problem for me for a couple of days. Here's another story map here :
https://storymaps.arcgis.com/stories/4ca51ce4b48d4aba89172260755a6e65

Sylvain

zhenghan

Same here and I describe my case here: https://community.esri.com/t5/arcgis-storymaps-questions/web-map-is-not-loading-when-adjusting-map/m-p/1341763#M4226

It seems like only the connection from ArcGIS StoryMap is not loading. I tried to insert the same web map to ArcGIS Dashboard and it seems to work just fine.

I was working around the time the scheduled update started when I first had this issue. Right now, certain maps still display just fine, but when I tried to edit Map Appearance, layer list pops up but the map frame is grey.

SIHAN

Here is our story map link: https://storymaps.arcgis.com/stories/cdcf2518e14d488fada5e18f94dbfd71

Thank you very much!

SIHAN

And one more question I have:

I'm going to submit my story map to the ESRI Storymap competition, and the deadline is today. Will the issue affect the judging progress later? I believe that all of my online maps are public and they work well when I open them in ArcGIS Online.

Thank you very much!

oevans_storymaps

Thank you to everyone who has reported this issue. We have determined the cause of the issue and have also found several workarounds. Please see this announcement for details:

ANNOUNCEMENT: Issue with some maps not loading - Esri Community

oevans_storymaps

@SIHAN -- This will not affect the judging of your storytelling contest entry. We just posted a message that we plan to fix this issue in a patch on Monday. UPDATE: Issue with some maps not loading - Esri Community

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