Latest Contributions by ChristoforosKatsaounis

Hi Tom, Thanks for the follow up and hope all is well with you too! Nice that you found a workaround in the meantime, though it's a bit odd that the tiles appear after a stop and start vs a restart of the service. As for verifying the permissions in Windows Explorer you can right-click on each of the directories containing the caches for each scale >Properties>Security, and verify there that the account running ArcGIS Server is present and has read/write permissions at least.   If you want to look more into improving the behavior of the Cache Status Report tool, you can try to increase the min/max instances of the ReportingTools to something like 2/4 from the default values of 0/3. Then run it again after the ReportingTools service restart with the new values for its instances. Hope some of the above will help! -Christof ... View more

Hi Thomas, I do not see something incorrect with your process, the first scales do work also for you new service in the prod ArcGIS Server. You mentioned that all the scales are in the cache directory beyond scale 8000, did you also confirm that the directories for the problematic Level ID's contain the exact number of files as the test server where they were generated? And while there you can verify that the ArcGIS Server account has at least read/write permissions on those directories.  If all the above appear correct, then it's possible that there is a corruption in the status.gdb file geodatabase where the cache status is being read from. You may try deleting the status.gdb (either with a Desktop tool preferably, or directly from Windows Explorer), and then run the Cache Status report from the Server Manager (as in your screenshot above) to generate it again. If it completes and reports 100% of tiles then it was a corruption of the initial status.gdb.  Best, Christof  ... View more

Hi Gerco Flonk‌, Couple of first questions, 1) What is the version and OS for your ArcGIS Server?  2) Is there sufficient space (10 GB's min) on the ArcGIS Server machine's drives for both the install directory and ArcGIS Server config store and directories?   -Christof ... View more

Thank you Srikanth, that's great to hear. Feel free to mark my previous post with the solution as 'Best Answer' so it will be easier for other users to find this if they run into this themselves. Best, Christof  ... View more

Hi Srikanth, Thanks for the details. Does the issue persist after the 30 GB disc space cleanup?  If yes, we would want to look at the logs from C:\arcgisserver\logs after a restart of the ArcGIS Server Windows service.  Also, when you mentioned that you're not able to connect to ArcGIS Server Manager or ArcGIS Admin, what is the behavior/error in the UI, and what does the web traffic in the browser show?  ... View more

Hi Srikanth, What OS is your ArcGIS Server on, and is it a single or multi-machine site? You mentioned you run the Configure ArcGIS Server account application, but did you doublecheck that the run-as account for ArcGIS Server has read/write permissions minimum at the ArcGIS Server directories, config store, Install directory and Python27 folder? You would want to verify also with your IT/Network admin that there were no Windows updates or any other changes that took place over the weekend.   -Christof ... View more

Hi Andres, thank you for reaching out. This defect is being worked on, once there is a fix it will be announced.   ... View more

Thank you David. Yes, we are seeing some slightly different behaviors depending on whether the Run-As account for ArcGIS Server is a local account vs a domain account, we are documenting them in the same bug at this time as the end result is the same. The main difference so far seems to be with the workaround of adding the account in the Windows Administrators group - testing with a local account the Map Viewer could print the MAP_ONLY template but not the others. But in the Portal Web AppBuilder all the templates worked. ... View more

Hi David & Igor Streltsov, The Support Analysts might have passed this info already, but here's the bug that we logged about this behavior: BUG-000133317: The default print service in ArcGIS Server 10.8.1 on certain Operating Systems fails to print maps with an error, “Error executing tool. Export Web Map Task : error raised" when the account running ArcGIS Server is not an administrator. ‌ Thank yoy for sharing all your findings and helping us understand this issue better, was much appreciated! Thank you, Christof ... View more

Thank you for closing the loop, and good to hear it worked! It's stated in our documentation that the account used to install Portal can be a local or domain account, so sounds like it might be due to this environments specific security settings.  Thank you, Christof ... View more

Hi Leah,  Is this a fresh install or an upgrade? Did you also try running the installer as an Administrator? ... View more

Hi James, Thank you for your feedback and for contributing in Esri Ideas. It came to my attention that an Enhancement request for this feature was just submitted by Esri Support Services. It will be up to the product team to review this further and take it into consideration: ENH-000120131 : Consider adding an audio alert option for threshold values or condition changes in Operations Dashboard ... View more

Hi James, Thank you for your feedback and for contributing in Esri Ideas. It came to my attention that an Enhancement request for this feature was just submitted by Esri Support Services. It will be up to the product team to review this further and take it into consideration: ENH-000120131 : Consider adding an audio alert option for threshold values or condition changes in Operations Dashboard ... View more

​Randall - that's good to hear, thanks for testing this out and confirming that disabling editor tracking (and making sure that there are no other Date fields) gave you a workaround for now at least.  As for the 10.4 release - that is scheduled to be released within the first quarter of 2016. ... View more