Latest Contributions by JamesMcManus

Hi Bruce, Thanks so much for the follow up! Please don't hesitate to reach out if you have more information/questions for us. have a great weekend! James ... View more

Morning Bruce, Did adding the worker layer back to the dispatcher map solve the client's problem? This is something we are looking into and appreciate your feedback! James ... View more

Hi Stefani, I apologize for missing this earlier, but it appears the worker_map has not been added to this group. I believe that if you add the classic worker map back to the group, you should be able to get back into the dispatch view and proceed as normal. On the ipad front: Can you please provide the hardware/software versions you are using? I am not able to reproduce the errors you have mentioned above on my device.  Happy to take this to email if that is easier for you! Thank you so much for your help, J ... View more

Morning Stefani, It looks like the dispatcher FS and location FS have not been shared with the craig_sp user. This is why I cannot get into the project. Can you please share those items, and I will try and get to the bottom of the blank page error.  thank you! James ... View more

Hi Michelle, I'm glad you have it working again! Always happy to help. take care, J  ... View more

Hi Stefani, I am able to get into the GTPLM-Gas Transmission Pipeline Markers-Copy project and it appears to be working as expected. for the classic GTPLM, it seems the group is messed up. I am not able to open the project (different from the error you're seeing) and looking at the group items, I don't see the dispatcher feature service in there.  Has this project been edited outside of the workforce UI? Thank you! J ... View more

Hi Jake, it looks like the issue is a missing "itemId" for some of your layers. if you can go into AGO-Assistant and add:  "itemId": "8f01f04ceef243f8b9bc502b3a86b826" to the assignments operation layer definition, and add `"itemId": "ebc6660c605140158d84c5e7dfc65e8e" to the workers operational layer definition you should be all set. Please let me know if that corrects the problem.  Still working on the genesis of the issue. You mentioned adding/removing of layers. did you do this via URL in the map viewer? thank you! J ... View more

Hi Stefani, Can you please add "craig_sp" as a dispatcher to the classic project you are having problems with? (and mention the project title, please!) also, your screenshot looks like it is on mobile. are you seeing this error on web as well? thank you! J ... View more

Hi Jake, This is helpful, thank you! Can you please add "craig_sp" as a dispatcher to the problem project. I'm hoping to inspect the dispatcher map json.  thank you, J ... View more

Hi Jake, Thanks for letting us know! is there anything in the console (dev tools) throwing an error? Can you also do me a favor and try and open the dispatcher map for the project giving you issues in the map viewer beta?  thank you, J ... View more

Good morning Michelle, I am currently looking into this issue for you, but cannot yet reproduce on my end. Can you please do me a favor and add "Craig_SP" as a dispatcher to the project you reference above? That way I can look at the network traffic and hopefully see what is going on. thank you! James ... View more