Hi, clicking on "Properties" results in a wait time of 10 Seconds. ArcMap 10.5.1. Set up new MXD, no big files just aerial photos and shome shapes.
know this is an old post but Im running latest version and just reloaded latest version and everything I do anything in arcmap its a 30 second spinning circle, so guess what in 2021 same issues.
HERE IS THE ANSWER. I had the same problem. install the
https://support.esri.com/en/Products/Desktop/arcgis-desktop/arcmap/10-6-1#downloads?id=7678
I have the 10.7 Prerelease installed and I can say that there is a definite speed increase in many areas of operation. Most noticeable is the opening of the mxds themselves and opening properties for features and legends.
I did try the removing Font trick you suggested but I actually didn't have very many fonts (not the 2000+ you mentioned) and didn't notice a change. However - I downloaded that new Patch that was provided in the comments above: ArcGIS Desktop Dialog Initialization Performance Patch
and that worked! Now the layer properties are opening up at their normal speeds (~6 seconds compared to ~20 seconds) again.
Alice, I had to fix the version I have currently because we are not allowed to upgrade at my place of work. Do check your Windows/fonts folder. If there are over 500 fonts in there, ArcMap is slow as molasses. See my post above which explains how to decrease the fonts in that folder. My fonts are down to 365, and ArcMap is so fast now.
Robert:
Can you post some more details about the bug through this thread?
Alice - from what I'm reading on the BUG, it was fixed at 10.7 - soon to be released.
I'm also experiencing this same issue -we recently upgraded to 10.6.1 and have Win10 machines now. Do you have more information on this bug? I tired searching for it and didn't find it. Is ESRI really saying that it wont be fixed until 10.7?
Got this message recently from ESRI support:
The status of Esri BUG-000113336 - Layer Properties open slower in ArcMap 10.5.1 and 10.6 compared to earlier versions. - that you have been associated with has been changed to Implemented.
Public Explanation:
Version Fixed: 10.7.0
Worked for me! Thank you so much! I had over 2,000 fonts that I kept reinstalling even to new computers. ArcGIS is now working like it should. I can’t thank you enough!
Deleted over 1,000 fonts and it fixed it! Before, in ArcMap 10.5.1 64bit, it would take exactly 1 minute and 50 seconds for the layer properties box to appear after double-clicking on the layer in the Table of Contents. Now it takes 5.3 seconds. The grid properties and text properties open very fast now too! I am in heaven! I've been putting up with this problem for months, even in the older versions because I use CorelDraw and had WAY TOO MANY FONTS in the C:\Windows\Fonts folder. First I backed up all the fonts to a new folder, then in the C:\Windows\Fonts folder, I selected all the fonts that started with "ESRI ..." and then inverted the selection, and hit delete. Windows will not let you delete the system fonts, so just hit okay when the warning box comes up and the box that says to quit telling you. I went from over 2,000 fonts in there to 365!
IT WORKED.
I think ESRI should have it's own font management application to go along with ArcGIS, and a font folder just for ArcGIS to solve this problem.
So after the cleanup with ESRI's help, how many fonts are now on the problematic computer that is running much faster?
In Windows 10 search type "installed fonts" which should give you a "View installed fonts" result, click that and the installed fonts folder will open. At the bottom left it should say how many items are in the folder. You can also select all and it will say the number of items selected. This isn't exactly the total number of fonts because some of the selected items will be font families and will have multiple fonts within them, but it will give a rough idea of at least how many are on the machine.
Dan:
Can you provide the procedure that you used for determining the number of fonts installed on a workstation? It would be nice to know an additional trouble-shooting technique.
We had this same problem after an upgrade to 10.6.1 on Windows 10 machines. ArcMap properties, layer properties, and certain tabs/dialogs within the properties dialogs were extremely slow to open. On one machine opening layer properties would take almost a minute. After working with esri support, we discovered the issue to be installed fonts. The worst machine had ~2000 installed fonts. We saved the esri fonts, deleted all the non-default fonts (Windows automatically disallowed deleting protected operating system fonts), reinstalled the esri fonts, and the problem was resolved.
Having the same issue. Ever since we went to 10.5.1 from 10.2.2. Layer properties, even right clicking at times, clicking the File menu, all these things are delayed. Tried deleting profile, mxt, geoprocessing history. Nothing has worked. After upgrading to Windows 10 and doing a clean install, same issue. Seems like a huge bug ESRI needs to release a patch for. Absolutely annihilates productivity.
Is it that far, that we think 6 seconds is fast.
I have the exact same ArcMap installation on my server (the same where ArcGIS Server an Portal is running). Opening the ArMap Options or the layer properties needs less than a second. The system is running Windows Server 2008 R2, but there is not Office or AutoCAD installed.
I think I'll get my selve a server OS on a VM to run ArcGIS ...
But I get similar times on the test server that runs Windows 7 and ArcGIS 10.6.1 instead of ArcGIS 10.5.1.
I have ArcMap 10.6.1, AutoCAD Map 2019, AutoCAD Civil 2019 and Office 2013 on Windows 10 and it is a fast six seconds to see the ArcMap > Options dialog or the properties of a feature class.
Try deleting the geoprocessing history and a state zero compress in the geodatabase.
-Bill
Very interesting. I have AutoCAD Civil 3D 2018 and Revit 2018 installed on my machine as well. Also MS Office 365.
I'm hoping it's not a shared DLL issue, because I can't exactly go and uninstall these other programs. I will downgrade to 10.5.1 and see if the behaviour is repeated.
Just chiming in. We're having similar editing speed issues in 10.6.
Minimizing the number of layers in an editing mxd helps but should not be necessary.
Work-around is to create a check-out replica to work on locally and then sync back into the database later. Extra effort but faster edits.
I'd recommend you contact Esri Support Services and work with an analyst to troubleshoot the issue.
Still having these exact issues. Even with 10.6 the bug did not disappear, opening proberties or trying to change the scale bar settings taking several seconds. My workaround 2 months ago was basically to go back to ArcMap 9.3.1 - not kidding. I hear from colleagues on entirely new machines, the issue is gone. But I will wait until next year. Switching to Pro was not a solution even with a highend machine because its not running reliable.
I have now set up a new machine with Windows 10 (our production image) and than installed all our needed software. After every installation step I've stopped the time it takes to open the layer properties.
There is definitely a connection to other software products.
ArcGIS --> 2 sec
ArcGIS + GeoOffice Addon (has furher tabs in layer proberties) --> 4 sec
ArcGIS + GeoOffice + AutoCAD --> 6 sec
ArcGIS + GeoOffice + AutoCAD + Inventor --> 8 sec
ArcGIS + GeoOffice + AutoCAD + Inventor + MS Office 2016 --> 14 sec
The increase of time consumed to open the ArcMap options is similar to that, starting at about 5 sec and ending at about 27 sec with the full installation.
It looks like there is a problem with shared DLLs.
I give up. Not only is the slow layer properties bug driving me crazy, but several other issues have cropped up with 10.6. The status bar goes away when in map view. Trying to change the justification of text objects (left, center, right) has no effect. Changing legend or scale bar or north arrow properties is agonizingly slow. Opening the "Options" dialog under "Customize" takes 20+ seconds. Loading custom styles is not preserved - they go away when I open a new map. Some maps that I made in earlier versions don't open in 10.6 unless I use MXD Doctor, which literally takes many hours to grind out a solution (I now just leave it running overnight). ESRI seems to have just kind of shrugged and indicated they'll get around to a fix when they get around to it. I've asked to be back-graded to 10.4, which is the last version I was using before 10.6.
Exact same issue here. 10.6.1 running on Windows 10. Worked fine on Windows 7. And 10.5.1 on Windows 7 worked fine as well.
Layer Properties takes 6-10 seconds as well as clicking various things inside these menus like symbol properties or Edit Symbol.
As well Customize...ArcMap Options is the same way - a good 10 second lag EVERY time.
Anyone solve this? This is painful and way too slow to do productive work. Downgrade to ArcView 3.x?
We have the same Issue using 10.5.1 on Windows 10. Using Windows 7 or Server, ArcMap works well. Is there a Issue Number from ESRI for this problem?
After working with ESRI support staff, who by the way were endlessly courteous and seemed sincere in wanting to help, it has been determined that the slow opening of layer properties (and ArcMap Options, scale bar properties, legend properties, etc etc) is due to a "defect", which I guess means bug. They referred my support request to Development and hopefully the next patch or release will have a fix.
I downgraded to 10.4.x and the problem went away. Glad to hear that folks are still having issues in 10.6 (kidding). I am still leery of upgrading. We have new Dell Precision (6000 - 7000 series) laptops it was happening on, so hardware is definitely not the issue. Maybe ESRI can figure it out before I am forced to upgrade?
As for me, in earlier ArcGIS (10.3, 4, 5) open slow only labels in layer properties, but now (ArcGIS 10.6 Win10) open all layer properties takes 10+ seconds, and other inside properties (labels, general, symbology) load single fast. May dewelopers have changed the way to invoke the layer properties?
I am having the exact same problem. Slow opening of properties an ArcMap options! ArcGIS Desktop 10.6, Windows 10
I'm having the same problem. New machine with ArcGIS Desktop 10.6, Windows 10, everything is fresh. Opening layer properties takes 10+ seconds. I've tried all suggestions for improving performance, fresh mxds, new normal.mxt, local data vs server, and on and on, but no change.
Also editing both local file geodatabases and SDE is really slow, don't know if that's related.
EDIT: Found out the problem with slow editing was because of a corrupt user profile on the organization system. Still having the problem with slow opening of properties. Also, opening ArcMap options takes 15 +/- seconds to open. Sure would like to know if anybody has found a solution....
I'm having the exact same problem here, entering any layer property takes anywhere from 8-10 seconds. This is literally eating up hours of my time every week and is super frustrating. I've done everything listed on this thread (clearing cache, resetting profile, etc.) and nothing has changed the behavior. It happens on every mxd I have and all data is stored locally, no SQL. I realize every situation is different, but am curious if anyone has had an epiphany with their issue.
I mean this should probably be on another thread, but I have ArcGIS Pro 2.1. It works fine for georeferencing and other common tasks, although the catalog has issues and takes some getting used to. The geodatabases and mosaics were built in ArcCatalog 10.4.x or 10.3.x originally. I remember trying to edit them and it wasn't working. Thanks for the heads up about the compatibility issues. That will be a problem for our workflow.
For the mosaics you were building, did they not work in Pro or did they not work in the version of ArcMap that you are using? Pro 2.1.2 correlates to ArcMap 10.6 and if you build a mosaic in 10.6 you can not use it in a earlier version of ArcMap (not backwards compatible), so maybe that's what you were encountering.
I downgraded to 10.4.x and never updated one from 10.3.x.
ArcGIS Pro 2.1 is glitchy too and several tools we use don't work (building mosaics for example). Also found that you have to have access to the main purchasing account to update, this is bull**** but I digress.
We're seeing the same slow opening of the Properties window on our new Windows 10 PC's with clean installations of 10.5.1. There are 3 of us running Windows 10 now while everyone else is using Windows 7. We do not see this slow opening of the Properties window with 10.5.1. on Windows 7 PC's, but all consistently experience it on Windows 10 whether working with local or networked MXD's. It takes 16-20 seconds to open.
We do not use SQL and are an Oracle shop using the Oracle 11.2.0.4 64-bit instant client to connect to our Oracle servers.
We renamed the Desktop10.5 folders within %appdata%/ESRI/ and %localappdata%/ESRI/ to refresh configuration settings, but that did nothing to resolve the issue.
Has anyone found a resolution for this?
Cleared that cache, and checked my virtual memory settings again. There is a little over a Gig. It's system managed. Ran a program called Advanced SystemCare that clears system caches, defragments, updates drivers and all kinds of diagnostics (works well for keeping the computer error free and speedy in general). Rebooted. Shutdown real-time antivirus scanning and tried ArcMap again. No change with double-clicking items in the table of contents to get to the properties of both local and network sourced layers.
I see. 10.3 was not there either, just "bin", "Help", "Support" and "ThirdParty".
Yes, the 10.0 folder should have been rephrased 10.x for your particular setup. So 10.3 for your set-up. Sometimes the existence of these folders mess up the upgrade.
Also, C:\Program Files (x86)\Common Files\ArcGIS does not contain "Desktop10.0" folder. There is a "Third Party" folder, but the nested folders do not contain a "CATID" folder or any files with ECFG extensions. Did I mention I am using 10.5.1?
Did clearing the cache resolve the latency issue?
Looks like I have about 700MB cached. I can clear that, and have done that in the past, but forgot about it. Should be #15 on the troubleshooting list...
Mmmhmmm. Nevermind. They immediately ask for a customer number. Even if I get the number, they won't talk to me because I am not the administrator on our account.
Roger that. I'd recommend calling Esri Support Services then to see if they can resolve the slow performance. Their number is 1-888-377-4575https://support.esri.com/en/
That was quite literally the first thing I did. Standard procedure. Tried everything else on this list as well: Troubleshooting Slow Performance in ArcGIS Desktop | Support Services Blog
Long shot but you could delete your normal.mxt from your user profile. Perhaps there's detritus left over from the 10.3 to 10.5.1 upgrade.
Same... regardless of where the data source, the properties take a long time to come up. I am gonna say at least a minute.
I haven't seen that behaviour with my locally stored data with 10.5.1 or Pro
Data stored local on SSD, tried USB 3.0 stick and external SSD.
On my Laptop with 10.3 it works just fine with the same data!
With 10.5.1 i have this issue regardless of the data type.
all locally stored on your machine?
properties of the file(s)? the project?
has it always done this?
does it do it with other data?
have you cleared out temporary workspaces etc?
could be a number of things
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