Removing USER from WORKFORCE to see workers on USERS tab

Question

I found this link as an answer to my problem

https://community.esri.com/thread/200494-cant-see-users-in-workforce-configure-tab

The issue is that I cant delete the user because there is the assignment table related to the user.

I tried adding the users back but that did not fix the problem.

Can someone walk me through the process to see which user is missing?

Thanks

ElleW · Answer

Thanks Craig Gillgrass.

I guess transferring the data to another feature class with solve it. Copy Assignments To Feature Service will be very useful here.

Cespedes_Luis__ITD_ · Answer

Hello Elle, Craig,

Thanks for responding. We decided to follow the instructions on the link I provided in my original question.

We added back the users that were deleted using the same userid. We were able to get the user ID from the workers hosted layer and add them back into AGOL. The user id must match the original.

Once we did that, we were able to see the USERS tab content. We have found that instead of deleting accounts for users that no longer work with AGOL or our institution, we should disable them at the AGOL level. This prevents them from logging in but still preserve the connection between AGOL and WorkForce.

Its a workaround for now unless there is something better or a fix is included on future updates.

Thanks for your help Craig.

Luis

cgillgrass · Answer

Elle H wrote:

How can I delete users and without deleting the user names in Assignment feature layer? I need to keep records of who completed the work even though he/she has left the Organization.

Hi Elle, this is not possible with the current released version of Workforce; we have a fix for the User tab crashing/not displaying that will be available in our next update, which we are finishing development on and will be moving into certification.

When this update is available, Workforce will recognize when a worker or dispatcher is referencing a named user that is no longer in your organization and will notify you of the issue.

Your request to be able to maintain a record of who performed the work, even after they've left the organization, will only be partially fulfilled with this update.  We have an issue in our backlog to provide better support for this workflow, but we have not assigned that issue to a release.

Craig