Hi, I am facing an issue while upgrading ArcGIS Portal from 10.6.1 to 10.7.1. The problem is occurring when I ran the upgrade portal (trough tool available in installation directory and web interface of portal) with below error messages * esri.arcgis.portal.admin.core.site.migration.MigrationException: Failed to upgrade the PostgreSQL from 9.6.8 to 10.6. * esri.arcgis.portal.admin.core.site.migration.MigrationException: java.lang.Exception: Source path C:\arcgisportal\db\postmaster.pid does not exist. Note that I already checked the permission of arcgisportal folder and the account through which portal service is running has write access on it.

Although this is a old thread, we have just upgraded form 11.1 to 11.4 and got the error 'Failed to upgrade the PostgreSQL from 14.5 to 15.5.' Renaming and copying the folders from the 'upgrade-backup' folder fixed it for us so this thread is still relevant. Thank you @Haider_Ali! The flags in the logs were: * Copying old pg_multixact/offsets to new server *failure* * Failed to upgrade the PostgreSQL from 14.5 to 15.5.

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Portal upgrade issue

Haider_Ali

Hi,

I am facing an issue while upgrading ArcGIS Portal from 10.6.1 to 10.7.1. The problem is occurring when I ran the upgrade portal (trough tool available in installation directory and web interface of portal) with below error messages

esri.arcgis.portal.admin.core.site.migration.MigrationException: Failed to upgrade the PostgreSQL from 9.6.8 to 10.6.
esri.arcgis.portal.admin.core.site.migration.MigrationException: java.lang.Exception: Source path C:\arcgisportal\db\postmaster.pid does not exist.

Note that I already checked the permission of arcgisportal folder and the account through which portal service is running has write access on it.

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AndreaV

Thank you for the advice Philippe,

I'll give it a try if I restart from my previous 10.6 snapshot.

Regards Andrea

AndreaV

Thanks for your answer Christian,

actually I'am coming exactly from a migration: 10.6 (server_old) -> webgisdr -> 10.6 (server_new) -> upgrade 10.8.

The odd thing is that after a while the upgrade goes aehad and complete. And now I'm investigating if the deplyment is consistant or bad.

PhilippeVan_De_Vreken2

Hi Andrea

We've been seeing this error several times now when upgrading ArcGIS Enterprise towards version 10.7 or 10.8. We never saw this behavior in the past. We found a workaround however: before you start the upgrade, change the security properties of C:\Program Files\ArcGIS\Portal, C:\Program Files\ArcGIS\Server, C:\Program Files\ArcGIS\DataStore, C:\arcgisdatastore, C:\arcgisportal, C:\arcgisserver, C:\Python27 and give 'Everyone' full control on these folders. Some things seem to go wrong with the permissions on the folders when upgrading, especially with older installations which had several upgrades in the past. No need to run the webgis DR tool and restore everything on a new environment.

Best regards

Philippe

AndreaV

Hi,

same error here from 10.6 to 10.8 on Windows platform, someone solved that?

"Upgrade failed. com.esri.arcgis.portal.admin.core.site.migration.MigrationException: Failed to upgrade the PostgreSQL from 9.6.3 to 10.10."

Regards,

Andrea

iribaar

Hi Andrea,

sad to read that you ran into the same problem.

Esri support told me to set up a parallel system, to install 10.6 from fresh there, to backup the original 10.6 enterprise deployment with WebGIS DR and to re-import it to the parallel system also with this tool and then to run the 10.8 upgrade.

As this means for me to create up to 5 new virtual servers and to reinstall the system, I've postponed this task into summer 2020 when there is hopefully more time for me to accomplish this.

Good luck in solving this problem!

Best wishes

Christian

iribaar

Hi Philippe,

in the end, this workaround didn't help me because it brought the system (content) back to the state of 2018 when I had 10.6 installed. So I also suggest to open a case.

That's what I will also do in the end but not right now because of time reasons.

Good luck

Christian

Haider_Ali

Hi Philippe,

Its better to create a support ticket then if kml folder is not there , run the setup again meant Continue Portal Upgrade part in the browser

Regards,

Haider

PhilippeVan_De_Vreken2

Hi Ali,

I run into the same issue. However, I don't have a 'kml' folder, but I will try your workaround

Just one question about the workflow that fixed it: when you say "run the setup again": do you mean running again the Portal for ArcGIS installer? Or just redoing the Continue Portal Upgrade part in the browser?

Thank you and best regards

Philippe

JonathanQuinn

So the presence of the "kml" folder caused the upgrade to fail? Was this logged as a bug?

Christian Stern‌, you can delete the _old folders when you're confident the upgrade completed successfully.

iribaar

Ali,

this did the magic also for me! Thank you very much for your help.
I wonder now if something is missing in the portal because we copied the 10.6 content...? What did you do with the "_old"-folders?

Best wishes

Christian

Haider_Ali

ESRI support team was able to fix the issue using following steps

-In the arcgisportal/content/items folder, there was a kml folder, removed that folder from folder
-Ran the following workflow:
1.Stop Portal for ArcGIS service
2.Rename Content, db, and index folders inside C:/acrgisportal to to Content_old, db_old, index_old
3. Copy the Content, db and index folders from C:\arcgisportal\upgrade-backup\10.6 and place them into C:\arcgisportal
4. Clear browser cache and close browse

Run the setup again

-Site was successfully upgraded

iribaar

Did you ever manage to solve this problem? It seems that I am running into the same issue while upgrading from 10.6.1 to 10.8. This had happend also when trying to upgrade from 10.6.1 to 10.7.1 but finally I sticked to 10.6.1 and hoped it would be better with 10.8...

Christian

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