Survey123 and Make | Error Sending Email with Image Attachment

StevenDel_Castillo

Hello Everyone.

A couple of years ago I had several scenarios working properly on Integromat for Survey123 to send an email with attachment but now, none work. I have even tried upgrading to Make and recreating the scenario but no luck. 

I have followed previous blog posts and checked replies on different threads and I am not seeing a similar issue to the one we are having - hopefully someone can help us.

Setup of scenario...
Module 1: Survey123 Watch Survey
Module 2: HTTP Get File (using this to grab image)

Then it splits to a a path if no image found to one where there is one present.

[w/ image path]
Module 3: Tools - Sleep (recommendation from Make support). Delays for few seconds.
Module 4: Microsoft 365. Send email with attachment. 

Some notes:
- I tried checking image questions that support one image or many (multiline appearance)
- Webhooks and Connections are good
- I suspect it's the HTTP Get File module causing the problem
- Different errors on Make and Integromat (attached)

I have ongoing support with Make but it's slow due to the time difference. Any support from the community is greatly appreciated it!

survey123_integromat_error.pdf

survey123_make_error.pdf

ECJRIJS_0-1720701215886.png

nadja_swiss_parks_0-1720700834509.png

Anonymous User

Hi Steven and Esri Community!

Steven and I worked together to try to resolve this issue and I wanted to document some of our trouble shooting and resources used.

Steven was correct in his post that we were running into problems with the HTTP GET FILE module in Make (formerly Integromat). We also found that Make Support was correct in that the issue was the survey not being public. When using the GET FILE module, the web-hook could not access the attached image from the survey as the web-hook does not receive a valid token to an organization's ArcGIS Online. That being said, we tested the following as workarounds:

1. https://community.esri.com/t5/arcgis-survey123-questions/survey123-email-attachments-using-gmail-in/m-p/1132456
1. This solution worked for me, but unfortunately it did not work with Steven's Microsoft email
2. Using the GET FILE module to attach a link to a web map in the email. The web map then displayed the images that were submitted in the survey

There are many other Esri Community posts that provide solutions to this issue (or similar issues), but I would like to note that if you have a non-public survey and work around this by generating a token from web traffic or other generation methods, this could potentially open the same vulnerabilities as having the survey public.

Happy Survey123-ing!