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Cannot import WMTS into Entreprise portal

MelanieFournier1

Hi everyone,

We are trying to get this WMTS to work in our enterprise environment: https://ows.asitvd.ch/wmts?

We get an error when we add it as a layer in portal for arcgis (it cannot add the service as it does not seem to recognize the URL) . It works fine in open AGOL, ArcMap and ArcGIS Pro.

We tried the following:

- Updating the proxy hosts Security>Config>Update Security Configuration

- Trying to add the WMTS as a basemap in portal

- As we are in a very strict IT infrastructure we gave our IT department the URLs we need to access for mapping: everything is ok on their side

- we added https://ows.asitvd.ch from trusted servers in the portal but it didn't work either

- we queried the following url: https://webadaptor.domain/portal/sharing/checkURL.jsp?url=https://ows.asitvd.ch/wmts/1.0.0/WMTSCapabilities.xml We got the following results:

{"secured": false,

"httpStatusCode":200,

"httpStatusMessage": "HTTP/1.1 200 ok",

"httpResponse":" ",

"url":"https://ows.asitvd.ch/wmts/1.0.0/WMTSCapabilities.xml"

}

Did some of you got a similar issue? I still think that there is an issue with the allowProxyHost in the portal configuration but I am not sure how to solve it.

Thanks for your help!

Best,

Mélanie

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SamLibbyTesting

Hi Mélanie,

Can you check the browser Network tab when that error occurs? There is likely a request being sent to the WMTS server or to Portal silently that is returning an error.

I was able to add the service to a web map in my Portal 10.7.1 environment just fine, I used the URL below.

https://ows.asitvd.ch/wmts

If you can share the error or URL that is failing, I may have some other ideas.

NicolasRoux

Hi Sam,

I'm working with Melanie on this issue.

One thing is fixed : we had a problem of recognition of the Sectigo certificate used by th service on the Portal hosted server. The link wasn't secure.

We can reach this URL : https://ows.asitvd.ch/wmts/1.0.0/WMTSCapabilities.xml and read the content of the service

But we still don't reach the service on our Portal.

And I don't understand why.

Best regards.

Nicolas

WalterSimonazzi_VicPol

Hi Nicolas / Melanie,

Did you manage to fix this issue? I'm having the same issue wih one of the external WMS/WMTS services we need to consume in out Portal.

Pei-SanTsai

I'm having the same issue for my ArcGIS Enterprises 10.8.1, I was able to add WMTS a few years ago (maybe prior 10.8.1 version) but not lately. It worked fine on ArcGIS Online and in ArcCatalog. I got the following error when I tried to add WMTS to my Portal, "The WMTS service, https://xyz/wmts, can't be added to the map. It's either not available or you have entered an invalid URL for the type of layer you want to reference."

WalterSimonazzi_VicPol

Hi Pei-San Tsai,

Did you find a solution to this?

Pei-SanTsai

No, I still can't add WMTS in ArcGIS Enterprise 10.8.1 & 10.9.1 version.

I had been adding the WMTS on my ArcGIS Online account and then using ArcGIS Online Assistant to copy the item to my ArcGIS Enterprise. This is the temporary solution for me to get it work.

WalterSimonazzi_VicPol

This is what I got from support and worked for us.

Thank you for your time on the screen share a short time ago. Just to summarise what steps we took:

Added maps.xyz.xyz.xyz to the allowedProxyhosts setting in Portaladmin.
Imported the root and intermediary SSL certificates to your HA Portal, which translated across to your standby machine. Paste the WMTS feed in a browser tab. Go to certificates and expot both root and intermediate. Then importa both using Portal Admin. Since it' a HA Portal, we need go to the portal admin (1) restapi of one machine involved to import the certificates. Once both certificates are imported in one of the machines then HA replicates the config to the other machine.
Restarted both Portals within your environment.
This resulted in the successful addition of the WMTS service you were attempting to use.

JasonBartling1

When I try to copy a WMTS item we have stored in AGOL to Portal using AGO assistant it doesn't show up as an item that is allowed to be copied. I am logged into both AGOL and Portal. We are on ArcGIS Enterprise 10.8.1.

Adding the certificate chain in Portal and allowedProxyHosts to security config also didn't work for me.

ChrisMacnamara

Did you ever manage to resolve this, Jason? I find myself in the same place with the same problem you had.

Pei-SanTsai

@ChrisMacnamara & @JasonBartling1. I used to copy WMTS from AGOL with ArcGIS Online Assistant to my Portal 10.9.1. Somehow one of the WMTS was working fine for months and then stopped working with Map Viewer. It was loading in the classic map viewer. I talked to the Map Viewer team at the UC this year. The person that I spoke with said that it didn't work when you try to add WMTS URL via Map --> Add Web Service in the Map Viewer. The only way that it worked was via Content --> New Item --> URL --> enter your WMTS URL. This resolved my issue of adding WMTS to my portal.

Also, on the Portal --> Setting --> Security --> Trusted Server section --> enter the WMTS url to see if that helps. I couldn't load one of the basemaps that I cached to my production environment 10.9.1 in my development environment 11.3 with the Map Viewer but loaded in the Classic. Once, I added my production URL under the trusted server stion and allowed portal access, I was able to get the basemap displayed in Map Viewer.

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