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printing issue on external basemap?

sureshmanickam

If i use external map services as basemap, printing is not working in portal for ArcGIS-4.1.please anyone provide some solution #print option‌

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sureshmanickam

yes,i can able to reach Service URL from server machine as the user running the ArcGIS Server Windows service.

Thanks

JonathanQuinn

It sounds like the Server machine can't make outbound requests to external resources. This could be an outbound proxy issue or something else. Have you been able to reach the service URL when you remote into the Server machine as the user running the ArcGIS Server Windows service?

sureshmanickam

i am able to reach this URL & add this map service in the portal-map and it displays..while printing only it gives this error..

thanks

FC_Basson

At least you know that according to the error code 12007 the server name is not resolving. (https://support.microsoft.com/en-us/help/193625/info-wininet-error-codes-12001-through-12156) Can you ping the server?

sureshmanickam

iam getting below logs msgs from server logs. but i can able to reach map service URL.

SEVERE	Feb 28, 2017, 11:48:51 AM	Error executing tool. Export Web Map Job ID: j28723874e6f147079d2804de376cd297		PFARCGIS/ExportWebMap1.GPServer
SEVERE	Feb 28, 2017, 11:48:51 AM		Error executing tool. Export Web Map Job ID: j28723874e6f147079d2804de376cd297 : Layer "Satelitte_5223": Unable to connect to map server at https://<servername>/arcgis/rest/services/Satelitte/Satelitte/MapServer. Failed to execute (ExportWebMap). Failed to execute (Export Web Map).	PFARCGIS/ExportWebMap1.GPServer

WARNING	Feb 28, 2017, 11:48:50 AM		The server name or address could not be resolved (WinINet Error while using HTTPS security, 12007), URL = https://<servername>/arcgis/rest/services/Satelitte/Satelitte/MapServer?f=json	PFARCGIS/ExportWebMap1.GPServer
WARNING	Feb 28, 2017, 11:48:50 AM	The server name or address could not be resolved (WinINet Error while using HTTPS security, 12007), URL = https://<servername>/arcgis /rest/info?f=json		PFARCGIS/ExportWebMap1.GPServer

thanks

JonathanQuinn

What error do you get? If you're using a print service from a federated server, take a look at the logs on that machine. If that's the case, if you were to remote into the Server machine as the user running the ArcGIS Server Windows service, are you able to reach the Services URL of the service you're trying to print?

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