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Layer cannot be added, service not found adding Scene layer in Portal

RachelS

Hi,

I've published a scene layer from Drone2Map to Portal creating a hosted scene layer.

However when I click on it to 'Open in Scene Viewer' I get the error message 'Layer cannot be added, Service not found'.

Anyone any ideas how I can get it to open?

Thanks

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Srinivasa_MurthyNemani

Hello! TimoT, why do we need a tile cache datastore as there is another way to host the scene layers that support versions 11.x.x

A user-managed datastore is enough to publish the scene layer. This data store can be a file share or cloud storage where you can place your .eslpk. Then, you can publish the scene layer from your organisation portal or AGOL, pointing to the user-managed datastore.

Here is the link that explains this process.
Publish a web scene layer from a cache dataset—ArcGIS Pro | Documentation

RachelS

Hi @TimoT

I'm using 11.3, I've had a look and it seems it it I don't have a tilecache datastore.

I've never published scene layers before, so that would explain it.

I'm just wondering is this something ESRI would have installed with the upgrade to 11.3 or is straightforward for me to do myself?

Thanks

Rachel

TimoT

Have you published and tested scene layers before?

What version of ArcGIS Enterprise are you on?

If 11.3 or lower, do you have a tilecache datastore?
If 11.4, do you have an object store?

RachelS

Hi @CodyPatterson

I've gone into ArcGIS Server Manager and the scene layer is not there even though it's in my showing in Portal.

I've added it to ArcPro and tried to publish it from there but I'm getting the error 'Your portal does not support publishing web scene layers.'

I'm not sure why this is.

Regards

Rachel

CodyPatterson

Hey @RachelS

How long ago was this added? Sometimes it may take the server a little longer to start the service. If it's been over 1-2 hours, then I would access the ArcGIS Server Manager and see if the service appears inside of the folder you added it to, if it's not there, readding may be best.

Cody

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