Survey123 Connect not connecting to MySurveyDesigns folder

Question

I was making a few updates to some surveys this morning, and suddenly Survey123 Connect was not finding my survey designs. As in,  I cannot open the surveys at all.  I checked, and everything is there in C:\Users\lberni\ArcGIS\My Survey Designs.

Here's the warning when I try to open a survey:

Also, any new surveys that I just created are not showing in Connect at all. They are, however, being saved in the My SurveyDesigns folder.

I'm using Connect v 3.0.142, which I updated to several weeks ago.

This is very disconcerting.

Please advise asap.

Thanks,

Lynn

LynnBerni · Answer

Thank you Archit!

As you suggested, I renamed the folder to My Survey Designs_old. When I restarted Connect, it created a new My Survey Designs folder and I was able to download the ones that I've already published.  I had to recreate the one I was working on (that isn't yet published), by copying the xls form from the "old" folder.

Any idea what caused this problem?

Lynn

p.s. Bill, I like your suggestion to save the older version(s) of Connect just in case. Will be doing that from now on!

BillSimper · Answer

This happened to me yesterday as well. Like you've noticed, you haven't lost your surveys but Connect isn't reading them for some reason, which is super frustrating. What I did in the short term was start up an earlier version of Connect that I still had installed (I keep all the old versions just in case) and it found all the surveys and I was able to edit/publish. And today, the current version (3.0.142) was working again.

For what it's worth, I first noticed the problem when I signed-out of Connect (keeping the program open) so that I could 'see' a form I was working on that I hadn't published yet. That's when everything disappeared (in Connect).

ArchitSrivastava1 · Answer

Hello Loretta,

Thanks for the reply. Even though we are allowing application to create a new folder, this newly created folder will contain the non-published Survey in Connect automatically where as the ones which are published to ArcGIS Online/Portal will have to be downloaded.

Please let me know if you observe the behavior to be otherwise.

Regards,

Archit