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Calculation - Discrepancies

Anonymous User

Hi all,

I was under the assumption that surveys would always populate calculated values when viewing surveys through "SENT" or "INBOX" folders. Even when users overwrite the calculation values during submission.

But, I noticed some of my surveys display the overwritten values submitted by users instead (when viewing surveys through "SENT" or "INBOX" folders).

Anyone know the reason for this discrepancy?

Any help is greatly appreciated

Thanks,

Gee

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Accepted answers

Anonymous User

Fixed in the latest version

THANKS

All comments

Anonymous User

Fixed in the latest version

THANKS

Anonymous User

Hi Gee,

We currently have a few issues in our backlog regarding calculations and defaults which we are aiming to resolve in near future. At this stage I can not confirm if all these changes and fixes will make it into the next release, but as soon as we have clarification will let you know.

Phil.

Anonymous User

Hi Philip Wilson‌, do you know if this issue will be fixed in the next release?

Thanks,

Gee

Anonymous User

Hi Phil,

The issue seems to be survey specific (all calculations within survey are either affected or not). And questions types can vary.

I have emailed you 2 xlsx forms (with the 2 different behaviours).

Hope to see a fix soon

Thanks,

Gee

Anonymous User

Are you seeing the different behaviour in different surveys on the same question type, or on different question types? Can you provide more details and examples?

We have made some improvements for 2.7 and further work planned for 3.0 regarding calculations and the behaviour when opening surveys from the various different boxes.

Phil.

Anonymous User

But, I have multiple other surveys where this is NOT the case (I.E. would always populate calculated values when viewing surveys through "SENT" or "INBOX" folders. Even when users overwrite the calculation values during submission.)

Anonymous User

Hi Gee,

Yes, this is expected and by design. When loading a survey via Sent or Inbox you are loading the existing values in the survey for editing. Calculations on questions in the survey are therefore not re-calculated to avoid over-writing the values that may have been modified previously. To run the calculations again you can select the refresh icon next to each question.

Phil.

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