OpenGL issues when launching Survey123 connect

Question

Hi.

I have been using Survey123 connect for a couple of months now without any problems. A few days ago, I updated my graphics driver, and now every time I try to launch Survey123 connect I am shown the error "Failed to create OpenGL context for format QSurfaceFormat...". The error suggests that I may not have the necessary graphics drivers installed, but I definitely have the most up-to-date drivers on my machine.

I would greatly appreciate any assistance with this problem.

Thanks,

Ashley

JaredDoke1 · Answer

I worked with Esri support on this issue and they discovered that Duet (a program that allows you to turn your ipad into an external monitor) was causing the issue. I uninstalled Duet and after a restart, both Survey123 Connect and Survey123 for ArcGIS started working with no other apparent issues. Thanks to Zach at Esri Support Services for the assistance. #survey123connect‌

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MELteam · Answer

For anyone experiencing this issue. I was able to find a temporary fix by disabling my graphics card entirely (using the backup from the motherboard). I was finally able to get some work done on Survey123 connect (although it was sluggish without a normal GPU). I eventually borrowed someone else's laptop to finish my work.

Not a fix, but it was a work around.

JaredDoke1 · Answer

Hey Philip,

I am having the same issue that Ashley has. I tried uninstalling my graphics driver and reinstalling with the latest driver (as you suggested), updating drivers, updating Windows, and I have also uninstalled Survey123 Connect and tried reinstalling that. I should note that I get the same error message when I try to open Survey123 for ArcGIS. Any other suggestings?

I am running Windows 10 with Intel(R) HD Graphics 620 Driver version 24.20.100.6136. I have also tried driver version 25.20.100.6326 from the Intel website but when I click "Update Driver" from the Device Manager, it installs the former version.

Thank you for your time.

-Jared Doke