Survey123 Connect - Crashing on Startup

Question

We have several users reporting issues with Survey123 Connect v3.25.27.0 briefly displaying a white screen when opening and then crashing with no error reported on screen. We are finding the following in the Windows Event Log: Faulting application name: Survey123Connect.exe, version: 3.25.27.0, time stamp: 0x69b95edd Faulting module name: Qt5Qml.dll, version: 5.15.6.0, time stamp: 0x6124a525 Exception code: 0xc0000005 Fault offset: 0x000000000000fc82 Faulting process id: 0x52BC Faulting application start time: 0x1DCE3CD237D39CF Faulting application path: C:\Users\\Applications\ArcGIS\Survey123Connect\Survey123Connect.exe Faulting module path: C:\Users\\Applications\ArcGIS\Survey123Connect\Qt5Qml.dll Report Id: e5cd99e5-763f-4f3a-8f80-c485d5e38c67 Faulting package full name: Faulting package-relative application ID: We have tried uninstalling the applications, making sure the folder C:\Users\\Applications\ArcGIS\Survey123Connect is deleted and reinstalling Survey123Connect. Same issue. We did find if the user runs Survey123 Connect using "Run as Administrator" the app will load but they must post their username and password each time. Any suggestions?

LanceCole · Answer

I think we may have got it to work.

* Uninstalled Survey123 Connect. 
* Delete or rename C:\Users\<username>\Applications\ArcGIS\Survey123Connect folder. 
* Run the installer by selecting "Run as Administrator". 
* Have the user post their username and password when prompted for the Admin credentials.
* Completed the installation as normal and accepted the default inputs.

The app is now opening for the user and they do not need to select "Run as Administrator" each time.