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Can 'enable sync' and 'keep track of changes to the data' both be turned on a hosted feature layer?

RachelS

Hi,

I have a hosted feature layer in Portal Enterprise 11.1 and I need 'Keep track of changes to the data (add, update, delete features)' to be turned on to use webhooks and I need 'Enable Sync' to be turned on otherwise users get an error on supportsApplyEditsWithGlobalIDs.

However when I turn one on the other is greyed out? Is there any way around this?

Thanks

Rachel

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ChristopherCounsell

https://enterprise.arcgis.com/en/portal/latest/use/manage-editing-hfl.htm

This setting is not available if the feature layer has sync enabled.
If you enableKeep track of changes to the data (add, update, delete features), you cannot subsequentlyoverwritethe hosted feature layer.You also cannot subsequently enable sync on the layer ifKeep track of changes to the data (add, update, delete features)is enabled.

Some users have suggested going manually into the Rest Admin for the service updating the capabilities this way:

https://community.esri.com/t5/arcgis-enterprise-questions/feature-service-webhooks-error-at-11-0/td-p/1321538

RachelS

Hi @ChristopherCounsell ,
Thanks for the reply, unfortunately my issue is slightly different. I've no problem ticking on the Change Tracking and it's visible in the capabilities.

However with 'Enable Sync' needing to be turned off to allow change tracking, users can't make any submissions through Survey123!
Which defeats the purpose of Tracking Changes when there is nothing to track if they can't add data.

If 'Enable Sync' must be turned on for Survey123 to work, surely this is a bug that you can't track the changes?

ChristopherCounsell

The documentation indicates the settings don't allow for this configuration.

What are you doing with Survey123?

Sync is not required unless you're using Inbox?

Webhooks come be setup from the app - or do you need it to come from the
feature service update?

RachelS

Funny thing is, I don't need sync, I'm not working offline or distributed collaboration, but if I turn it off I get this error.
I think Survey123 won't work with Enterprise unless sync is enabled, regardless if it's needed.

I need to know when there is an update on the feature service (when a user adds a new survey through Survey123) so that I can trigger an email to get sent to notify everyone.

AneteZvaigzneLV

Did you get your issue sorted? I have the same question, I haven't wrapped my head around this yet. Is this because it is a hosted layer not from an sde?

gis_mags

also looking for an answer to this question!

NataliyaLys

The same issue here. I have a survey123 feature service, with related records, and I cannot overwrite the survey from Connect unless sync is enabled. But then I have to disable the sync because I need to use the webhooks and so I need to have 'Track changes...' enable for that. My data is hosted in the ArcGIS enterprise 11.4. Also, often when I try to enable/disable Sync/Track changes, I'm getting an error that the Setting cannot be saved. It's very frustrating.

Perhaps survey123 team has any suggestions: @ZacharySutherby @IsmaelChivite

BrandonCranfield

Also have a similar issue. Using ArcGIS Enterprise 11.5 | Survey123 Website version 3.22. We have Feature Service webhooks setup for Notebook Server. We are trying to see if we can get things set up with Survey123 as well. Our issue is that the 'Keep track of changes' is greyed out for us completely although editing is enabled which is preventing us from seeing the layer as an option for a webhook in the first place. Our intent is to parse the webhook payload into an HTML formatted email similar to how we have feature service webhooks configured.

RachelS

@BrandonCranfield
Funny I got notification this morning that this has been implemented at version 12.1 of Enterprise. Specifically
'Allow both "Keep track of changes to the data (add, update, delete features)" and "Enable Sync (required for offline use and collaboration)" to be simultaneously enabled in ArcGIS Enterprise'.

It'll be the end of the year before we upgrade again probably, so will have to wait another while yet for the fix.

BrandonCranfield

Related note: ArcGIS Enterprise 12.0 does allow the option to track changes for Survey123 layers. We don't have Notebook Server installed on this development instance yet, but can post in the results when/if we get this figured out and if anyone is interested.

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