Signature Image Black Borders

CBarrett

Hello,

I'm seeing the issue described here: https://community.esri.com/t5/arcgis-survey123-questions/survey123-image-question-signature-appearance-has/m-p/1100874#M37433

We are using 3.13 already and only 1 tech has this issue, but they have it consistently. I've had them update the survey and restart Survey123, with no change. I don't know what other steps to take to prevent this from happening.

Edit: To resolve this I had the tech:

• delete this survey
• delete the Survey123 app
• reinstall Survey123
• redownload this survey

I still wonder if there is there any way to "fix" these images? To remove the ugly black border from saved images?

Thanks,

Clay

ZacharySutherby

Hello @CBarrett, 

This issue was resolved with our 3.13 October update. Just to confirm when your colleague is reinstalling Survey123 are they installing from the devices respective app store or a side loaded copy of the app? If they try uninstalling the app, rebooting the device, and reinstalling from the respective app store is the same behavior observed? What specific device is this behavior observed with?