nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to Access Survey Data

RobertMarros

James Tedrick‌

Hi James,

Currently I am unable to open up and view my survey data through the Data tab using the Survey123 web browser:

This issue is only occurring for one specific survey. I am able to access the survey data for my other surveys via the web browser data tab. I was hoping you could help me understand why this is occurring? Fortunately I am able to access my survey data through ArcGIS Online and can successfully download all the data as an excel spreadsheet. However, I would like to understand why I am unable to do so via the Survey123 web browser.

Thanks

Find more posts tagged with

Accepted answers

All comments

ZachMueting

The % character is not working in the online survey....perhaps it is in the connect platform. They were able to fix it by redesigning the survey in Fiddler - amazing! She was able to reproduce the error so it is definitely the % character and my survey is working now. It's related to the website update from July 20th and she believes there will eventually be a patch to fix it.

ZhifangWang

Hi Vanessa,

Sorry about the inconvenience.

We have not seen a bug related to % character reported yet. Would you mind to provide us the XLSForm which can reproduce the issue?

ZachMueting

Hello,

I saw that is worked for Robert so I tried it but it still doesn't work. I've been told my problem is that I used the % character in one of my questions and it's bugging out with the new website update that happened on July 20th. They're still working on it and I don't see a fix in site any time soon. It's very frustrating and we have a client waiting. I wish it seemed as though all hands were on deck for this. This is the second time I've been unable to access designs because of a website or survey connect update. I really do wish we got a little warning updates were coming down the pipeline. I could try and work around them.

Best,
Vanessa

RobertMarros

It works now. Thanks

ZachMueting

Hi,

I tried that before and it didn’t work.

Best,

Vanessa Santos, LLA

493-2600 phone (x117)

ZhifangWang

Hi Robert Marros‌, Vanessa Santos‌

The select_one question with only a single choice item issue has been fixed on the website, can you please have a try after clearing the browser cache?

Please let us know if the fix works for you.

RobertMarros

James,

Yes my survey does have a select_one question with only 1 choice. Do I still need to send you my XLS file?

Thanks,

Steven

JamesTedrick

Hi Robert,

We have identified a couple of situations where the new custom printing functionality sees unexpected values and will be updating the website to address. One situation is where a survey has a select_one question with only 1 choice (essentially, a confirmation question) - does the survey that does not load have such a question? If not, could you share the XLS file to let us attempt to replicate it?

RobertMarros

3 days later and I am still unable to access the Data tab for this survey. I am not sure what the problem is but I would really appreciate it if someone could help me out!!!

Unable to Access Survey Data‌

#survey 123 error‌ #survey123 web‌

ZachMueting

I'm also having this issue but am unable to open designs since the website update on ESRI's end on July 20. This is beyond frustrating as I keep having issues with surveys designed before updates. I hope this can be repaired soon.

Join the Conversation

Signed in members can post, follow updates, and more. New here? Register a free account.

Quick Links

Community Help
Find useful guides, FAQs, and documents to help you navigate and make the most of Esri Community.