What is causing HTTP error 404 when trying to access GeoEvent Manager from desktop app?

Question

Hi,

It is my intention to utilise the GeoEvent Server, hosted on an AWS EC2 (m5.xlarge).

I have (successfully I believe) set up the Portal, ArcGIS Server, and a Spatiotemporal Datastore on the machine, and am looking to set up GeoEvent. I used the AWS Windows AMI for version 10.7 for the installation.

I have tried to follow the guidelines here (Installing GeoEvent Server—ArcGIS GeoEvent Server (Windows) Installation Guide (10.7) | ArcGIS Enterprise ), which suggests following the Desktop App to access the GeoEvent Manager. When I do this I get a "404.0 - Not Found" response. Presumably, if I can access the server my ports etc are set up correctly, and so I ask what is causing this issue, and most importantly how can I fix it?

Thanks,

Ryan

404_error.png

three-quarter-earth.jpg

jcarlson_0-1642628498483.png

IGCMCGIS · Answer

Hello Everyone,

This issue has been recurring for GeoEvent Server 10.9.1 as well. We did resolve this internally by manually restarting the services for both Gateway and Server and it would launch the manager.

Don't know why this keeps on coming up and we would really appreciate any help.

OscarFigueroaOD · Answer

Hi

Was a solution found to this?  I just had the same thing happen.  Both gateway and GeoEvent service are running.  Thanks

jill_es · Answer

Considering this behavior occurs with both GeoEvent Manager and GeoEvent's REST endpoint, there could be a few reasons as to why GeoEvent is inaccessible (thus throwing that 404 error when being accessed).  With this in mind, I recommend creating a case with Technical Support; doing so would allow for somebody to look into the issue further and get the proper resources looped in.