ArcGIS Server Still reads the logs of services even though we deleted them

rawansaleh1

 Despite the fact that we delete the services from ArcGIS server, the Arcgis server logs still produce a query about these deleted services.

For example, I delete a service with the following name   “Orthophoto_WestBank_Aerial_2015_25cm_ITM_jpg_03”, if you search on this service you can’t find it in the services list as you can see below

But the ArcGIS Server still reads the logs for this service

see the arcgis server logs below

Also I tried to delete them from logs folder in the following path with no advantage.

What might be the issue here?

 

Best Regards,

Rawan

ScottFierro2

That server log isn't based on the server environment still having an active service it is based on a user making a request. Despite having removed the service there could still be users that have the removed service stored into an MXD or Story Map (as examples, plenty more they could have it stored in). This means when they launch these items, requests are still made to your environment for the service that no longer exists.

Just to ensure things on your end are cleaned up because it's actually somewhat common to have residual folders/files from doing a delete you can scrub your NTFS locations as well. From Arc Server Manager go to "Site" -> "Directories" and you should be able to see the location for your server instance folders. You will go into each of the 4 folder listed here and look for the removed service (note: you can skip the cache folder unless you had built a cache for the service in question).

From here navigate into the "Directories" folder and go into the "arcgisjobs" folder. This should look familiar as it's going to list folders and services you see in Server Manager. Navigate to the correct location and ensure there is nothing still there for the removed service. Do the same thing by going into the "arcgisoutput" folder and ensuring the service is removed.

Last you will go into the "arcgissystem" folder. In here go into the "arcgisinput" and find the services potential location and be sure everything is deleted. Last still in the "arcgissystem" folder go into the "arcgisuploads" folders and click the "services" folder and same as the rest navigate to anticipated location and ensure everything is gone.

Lots of steps but ensures your server is cleaned up and there's no residue left from the delete and you are already clearing out the logs for this. Still won't prevent users from being able to make requests which will cause error logs but it will give you peace of mind that you've eliminated things on your side.