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"Sign In: Please Sign in to access" pop up in Map Viewer

THayes2000

Our GIS Server, which runs Windows 2008, was updated with Microsoft's automatic updates yesterday. Now when I attempt to access my Map Services (Flex Viewer) a box pops up in the Flex Viewer that prompts me to Sign In, with the layer name, server name, and then I must enter a username and password. It was never like this before. I cannot have my users enter a username and password for all 30 layers in the viewer. Any ideas on what is wrong?

Error Message.png

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THayes2000

Our GIS Server, which runs Windows 2008, was updated with Microsoft's automatic updates yesterday. Now when I attempt to access my Map Services (Flex Viewer) a box pops up in the Flex Viewer that prompts me to Sign In, with the layer name, server name, and then I must enter a username and password. It was never like this before. I cannot have my users enter a username and password for all 30 layers in the viewer. Any ideas on what is wrong?

The error is no longer there. I cannot figure out what happened. I rebooted our server 5 times, restarted the ArcGIS Server in Components. After 45 min it works fine. Very strange.

XintaoLiu

The error is no longer there. I cannot figure out what happened. I rebooted our server 5 times, restarted the ArcGIS Server in Components. After 45 min it works fine. Very strange.

Same here! but the error is still here!! sign...

VladislavMasatin

The same problem.
Once reboot of server helps, but today it is not helping, somethink is really wrong.

DuncanBell

I'm experiencing the same issue. I've tested with two separate servers, one over SSL and one over standard HTTP.

It happens on services that require an authenticated user, even when a valid token is supplied, and services that don't require authentication.

Has anyone found a resolution to this?

Ganael_Jatteau

Same here. I have a feature layer accessing a public service on Arcgis Online. Any solution is welcome!

MaciejSarnowski

same problem...

anybody knows the sollution?! please help!

AndrewSmart

We are also having the same problem, but seems to be isolated to feature layers. Still looking for a solution.

FrankRoberts

Can someone tell us what stimulates this response?

DanielJohns

Has anyone found a solid solution for this?..

I've called Esri and they're not able to offer any suggestions besides generate new tokens, which I have and it's still not working.

FrankRoberts

I have spent a good part of the last two weeks working on this with Esri, and they have determined that there is a bug with tokens in both 10.1 and 10.2. The bug is NIM095382. The bottom line for me is that tokens don't last for longer then 48 hours regardless of how long you request they be made. So embedding a token in a viewer doesn't work if it is older then 48 hours.

They have recommend that people ask ESRI to elevate it by doing the following:
(1)   Log into the My Support web page, go to the link http://support.esri.com
(2)   Select the My Support link.
(3)   Click on the Bugs tab and select the related NIM (eg NIM095382)
(4)   Click on the Action: Request to escalate bug
(5)   You will be provided a screen prompting you to provide a "Detailed Business Justification:"
(6)   Fill out the justification and click SUBMIT.

I am not sure if only I can do the above elevation or if everyone can.

In the mean time we are thinking about ways to automate token generation. One side benefit of this problem is that we wrote some rest end point monitoring software that ping the rest end point and the token hourly so we can track when tokens expire.

Let me know if that helps or if we can be of assitance,

DanielJohns

Thanks, requested that the support ticket be added to mine so I can also escalate it.

We had some updates roll out last night and when the server rebooted it set all of my services to private and that's what prompted the login screen when accesing the Flex website.

Log in and adjust the settings to get rid of the prompt.

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