ARCMap 10.4 crashing when adding basemaps

Question

When I try to add in a base layer, the whole program crashes. I tried clearing cache and unchecked enable hardware acceleration but the problem still persists. I have access to this program through my university, so the program is not installed into the computer, instead I download it each time from my school's website. Is anyone else having these problems or have an suggestions as to how to fix this? Thanks!

ANANDC · Answer

Here is another possible fix that can speed up Imagery caching in your local machine.Try connecting to the service layers through creating a GIS Server Connection in ArcCatalog.Here is how to do this:* Open ArcCatalog.
* Expand GIS Servers.
* Double click Add ArcGIS Server.
* Select Use GIS services and click Next.
* For Server URL, type http://services.arcgisonline.com/arcgis/rest/services and use arcgis online credentials to login (This is the URL needed for ArcCatalog. This will not work in the internet browser.) 
* Click Finish.
* Expand the Server connection and drag one of the service layers (basemap) into ArcMap.

shan_sarkar · Answer

Disable Hardware Acceleration on the machine which has arcmap installed on it. Customize > ArcMap Options > Data View Tab, uncheck Hardware Acceleration.

MargaretZhang · Answer

Yes, I'm referring to ArcMap in a Remote Desktop. I will try out some of the suggestions in the link. Thanks!