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Portal Web Adaptor Configuration

RavinHasseea1

Hi we have Portal for ArcGIS 10.4 installed.

On configuring the web adaptor with the portal, it comes up with error message attached.

It seems that Portal is no longer listening on port 7443. Portal has been configured with HTTPS

This was working correctly before, hence we would want to find out what's caused this issue, rather than simply reinstalling portal.

This seems to be similar to issue reported in

Portal for ArcGIS WebAdaptor Configuration Error

Any suggestions?

portal_wa_config2.png

Linedash_vtpk_modified_style.png

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JonathanQuinn

Did you follow the troubleshooting steps that were taken in that thread? If you can't reach the portal through the 7443, (ex https://portal.domain.com:7443/arcgis/home/), then you can try to restart the Portal service. When you stop the service, make sure there are no Portal processes running within the Task Manager. Start the Portal service again and see if you can reach the url above. If not, you can try to restart the whole machine, but I doubt that'll do much, and worst case, uninstall and reinstall Portal.

RavinHasseea1

Hi Jonathan,

Yes I followed the troubleshooting steps mentioned in other thread. I also stopped the Portal for ArcGIS service and restarted the server, but it made no difference. This was working few weeks ago. Before we go and uninstall and reinstall portal, any idea what could be causing the portal to not respond on port 7443?

We actually have set up our 2 portal servers for High Availability, and also configured a federated/hosting ArcGIS server.

The second portal was joined to the first portal site as per the documentation. The second portal still works correctly on port 7443. When looking at the status of the machines I get following error message for the first portal machine:

Error

Site is not ready yet

Code: 500

The portal postgres log files seem to contain some error/warning messages (see attached)

Thanks

portal-20160526.161421-5568-0.0.log.zip

postgresql-2016-05-26_081439.log.zip

JonathanQuinn

Hm, which machine is configured to be the primary? The one that is up or the one that is down? Are the logs you provided from the machine that is down? The second portal should be the primary. Do you see 2 javaw.exe processes running and some postrges processes running on the machine that is down? Can you sign in and do all normal stuff on the machine that is up?

RavinHasseea1

Hi Jonathan,

The first machine (01) was installed and configured first. This is down currently. The logs are from the same machine (01)

Yes there are 2 javaw.exe and some postgres processes running on this machine.

The primary machine listed is the second machine (02)

I can log on the portal directly via port 7443 and also via webadaptor on this machine.

I can also log on the portal via webadaptor on machine 01.

Thanks

Ravin

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