Why might the base map gallery and other tools/widgets in Portal 10.3.1 not work in created map app?

Question

My organization is currently using Server and Portal 10.3.1, and I have created and published map viewer app for one of our departments. Each user in the mentioned department has their own seat (sign in credentials), and are members of the group I set up for that department.  The map viewer app has been shared to both the group and whole organization, yet for some reason a few of the users in the group are unable to use the basemap gallery and other tools/widgets such as the print tool in the map viewer app. The widgets appear in the app, however they do not render anything when clicked on. Any ideas on why this might be, and/or how to solve this issue?

SamuelPerez1 · Answer

This did in fact do the trick! Thank you for your help!

DerekLaw · Answer

Hi Samuel,

For clarification,

> ... The members I have spoke to, have had the same issues not being able to access certain tools in the viewer, such as the print button.

Does this only happen to some Portal members, but not all members? or does this happen to all Portal members? If the latter, perhaps this topic may help:

Configure the portal to print maps—Portal for ArcGIS (10.3 and 10.3.1) | ArcGIS Enterprise

> I am getting ready to upgrade to Enterprise 10.6.1, might this clear up this issue?

Maybe. I always recommend upgrading software to the latest release when possible.

Hope this helps,

SamuelPerez1 · Answer

Hi Derek,

No worries!

Correct, I have built a new web app (with the Basic Viewer template) in Portal for ArcGIS 10.3.1, and then shared the app to a group. The members I have spoke to, have had the same issues not being able to access certain tools in the viewer, such as the print button. All the members of the group are level 2 users, set to 'User' permissions.

I am getting ready to upgrade to Enterprise 10.6.1, might this clear up this issue?