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webgisdr not creating backups in us-west-2 region

GirishYadav1

Hi,

To fulfill the disaster recovery requirements. I have a deployment of ArcGIS Enterprise 10.6 on us-east-1 and us-west-2 regions. Also setup a cron job to create nightly backups of ArcGIS enterprise using webgisdr utility into the S3 buckets in respective regions. It works just fine in us-east-1 region. But in us-west-2 region it fails with following error:

==================================================

Starting the WebGIS DR utility.

==================================================

Unable to get the S3 endpoint from the specified region us-west-2.

Check to make sure us-west-2 is a valid region.

Exiting the WebGIS DR utility.

I have two S3 buckets deployed in both regions us-east-1 & us-west-2 with cross region replication. In east region ArcGIS Enterprise writes backups to us-east-1 and west region ArcGIS Enterprise deployment writes to us-west-2 region.

From ArcGIS Enterprise EC2 instances in us-west-2 region, I can access s3 buckets through aws s3 cli.

Any thoughts?

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JonathanQuinn

Are you using access keys or an IAMRole? Do you have a regionsforcloudstorage.dat file under <install dir>\framework\etc?

GirishYadav1

Using IAMRole. And IAMRole assigned to the instance has full access to S3. However, I DO NOT see "regionsforcloudstorage.dat" file under <portal install dir>/framework/etc. Following are the files inside etc folder:

root@arcgis-ent-qawest-blue:# ls /arcgis/portal/framework/etc/

actions.sh config-store-connection.json

agsportal.sh database-config.properties

arcenv NodeAgentExt.xml

arcgis-framework.properties pids

arcgis-logsettings.json portal-config.properties

arcgis-logsettings.json.rlock portal-ha-config.properties

arcgisportal RestoreJre.txt

arcgisportal.service service-logging.properties

arcgis-rmi.properties

Note: The portal content store is NOT S3. Content store is in EFS.

JonathanQuinn

Ah, so you're trying to store the backup in S3, not the content? I guess that's irrelevant, it's all the same.

It's fine if you don't see it, we look at that file if we can't get the endpoint for the region you provided. Can the Portal make outbound connections to http://arcgisstore105.s3.amazonaws.com/regionsforcloudstorage.dat? If not, then you may need to download that file and move it into the framework/etc folder.

GirishYadav1

No Luck...

The Portal machine can not make outbound connections to http://arcgisstore105.s3.amazonaws.com/regionsforcloudstorage.dat. I downloaded the file and put inside framework/etc folder but still getting the same error.

Also, I am using ArcGIS 10.6 therefore, downloaded http://arcgisstore106.s3.amazonaws.com/regions.dat. put it inside framework/etc. still same error. I also downloaded the http://arcgisstore106.s3.amazonaws.com/endpoints.tar.gz file and put it in the dame directory. Still no success.

Any suggestions?

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