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ArcGIS Pro 2.3 application crashes on Python settings > Manage Environments > Clone Default > crash

MichaelAugust

That's it in a nutshell, just upgraded to ArcGISPro 2.3, had a nice environment set up in 2.2.4, that went away with update - it no longer functioned/errored out, so I deleted that environment, but when I attempt now to clone the default ArcGIS Pro crashes. Is this happening to anyone else or do I need to uninstall reinstall Pro?

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Accepted answers

MichaelAugust

Hi Dan - I solved my issue by checking "run as administrator" on Pro, then I was able to clone and install. Hopefully it's this simple for you as well.

All comments

SteveKincade1

Thanks Thomas. Yes, I did in fact add my proxy server details to the condarc file. Although referencing another user's suggestion, I formatted the server content as follows:

channels:

-esri

-defaults

proxy server:

"http: proxy.example.arcgis.com:80

https: proxy.example.arcgis.com:80"

Regardless of whether quotes were included or not like your example, I am still unable to clone environments. Still haven't been able to solve this mystery yet.

Thanks for your suggestion Thomas! At least now we can rule this out as the culprit.

ThomasPolden

Hi Steve,

if you are still getting HTTP errors, try adding your proxy server details to the condarc file.

C:\Program Files\ArcGIS\Pro\bin\Python\.condarc

So it looks something like this:

---------

channels:
   - esri
   - defaults
proxy_servers:
      http: proxy.example.arcgis.com:80
      https: proxy.example.arcgis.com:80

----------

Anonymous User

I had this happen while I was at the dev summit and I stopped by the tech support group. They had me restart the computer and try it again and it cloned ok. Might be worth a try for you.

GeoprocessamentoCerradinho

I have the same

Anonymous User

This is where my cloning fails:

ERROR conda.core.link:_execute_actions(337): An error occurred while installing package 'defaults::ipykernel-4.9.0-py36_0'.
LinkError: post-link script failed for package defaults::ipykernel-4.9.0-py36_0
running your command again with `-v` will provide additional information
location of failed script: C:\Users\klinj\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone3\Scripts\.ipykernel-post-link.bat
==> script messages <==
<None>

Attempting to roll back.

LinkError: post-link script failed for package defaults::ipykernel-4.9.0-py36_0
running your command again with `-v` will provide additional information
location of failed script: C:\Users\klingj\AppData\Local\ESRI\conda\envs\arcgispro-py3-clone3\Scripts\.ipykernel-post-link.bat
==> script messages <==
<None>

SteveKincade1

Thank you Dan. I have in fact filed a case to ESRI support on this. It has yet to yield any significant progress. I suppose that out of my tireless web searching related to this topic, I stumbled across this thread and, out of desperation, decided to hopefully attack the issue two-fold via both the professionals tied to this thread and ESRI support. Perhaps having Kory introduced into this think-tank will result in our ultimate success!!!

SteveKincade1

I understand Dan. Appreciate your support nonetheless!

SteveKincade1

Oh, one last thing I should clarify - in my situation, ArcGIS Pro is not crashing, just receiving the http 000 error as mentioned above. Glad to hear Michael August was able to get his issue resolved though.

DanPatterson_Retired

Steve, Unless you have filed a case to get it looked into, I doubt that cases like that are the 'norm'. It would be worthwhile, but I will flag Kory in any event

Kory Kramer‌ FYI for passing on to the team

SteveKincade1

Dan (et al.), Running Win10 v.1809, glad to know I am not the only one out there in the world experiencing this issue! I am experiencing a similar situation at my work. We are using a proxy server to manage our outbound internet traffic and use Integrated Windows Authentication (IWA). I installed ArcGIS Pro 2.3 as administrator and have tried both running as admin and non-admin. Both times, cloning has failed. I have been desperately trying to solve the mystery as to why when I attempt to:

- use the arcgis solutions deployment tool (latest version) and deploy a solution to our portal site (agol works just fine),

- clone a python env,

- install conda packages,

- or do anything conda-related,

I receive the following errors:

ArcGIS Solution Deployment Tool:

Python Command Prompt:

CondaError: CondaHTTPError: HTTP 000 CONNECTION FAILED for url <https://conda.anaconda.org/esri/win-64/arcgispro-2.3-h35c310c_0.tar.bz2>
Elapsed: -

An HTTP error occurred when trying to retrieve this URL.
HTTP errors are often intermittent, and a simple retry will get you on your way.

CondaError: CondaHTTPError: HTTP 000 CONNECTION FAILED for url <https://conda.anaconda.org/esri/win-64/arcgispro-2.3-h35c310c_0.tar.bz2>
Elapsed: -

An HTTP error occurred when trying to retrieve this URL.
HTTP errors are often intermittent, and a simple retry will get you on your way.

CondaError: CondaHTTPError: HTTP 000 CONNECTION FAILED for url <https://conda.anaconda.org/esri/win-64/arcgispro-2.3-h35c310c_0.tar.bz2>
Elapsed: -

An HTTP error occurred when trying to retrieve this URL.
HTTP errors are often intermittent, and a simple retry will get you on your way.

ArcGIS Pro:

The cloned environment is being saved to my local user filepath so no spaces are included; we can rule that out as an issue. Notice every one of these actions is reporting the same error (the Solutions Deployment Tool error is vague, but I suspect it's the same issue).

Like Gabriel, it creates the cloned workspace, however it only contains a subset of all the site packages, scripts, etc. Here is a screenshot of the site packages it created prior to erroring-out:

Steps I've taken to try and resolve this issue:

1) install the conda package "kerberos-sspi" using python command prompt per the suggestion of the esri Install Add-in - ArcGIS Solutions Deployment Tool | ArcGIS Solutions, - this ultimately failed so see 5).

2) had our network admin add conda urls to our web gateway whitelist,
3) modified the .condarc config file to include the info for our proxy server,

4) manually added Win env variables for HTTP_PROXY and HTTPS_PROXY,

5) downloaded and installed the conda package "kerberos-sspi" manually using command prompt,

6) install Anaconda2 and attempt to install the conda package "kerberos-sspi"

FYI - using the Anaconda prompt, I am able to install conda packages no problem - albeit I haven't been able to get it to tie in with Pro's python environments and use it to do everything i need. I feel like I shouldn't have to do this though, you know?! The only thing I haven't tried yet is to uninstall and reinstall ArcGIS Pro. Despite Michael Wallace's success with this solution, I am holding out on this as a last resort. I am skeptical that a re-install will do anything given the issues experienced in the other applications referenced above.

Last bit of knowledge concerning this mystery - we have a server (running Win Server 2016) that does not use the proxy server for its internet traffic. We also have Pro 2.3 installed on it. We have been able to successfully deploy solutions to portal and install conda packages via command prompt. I noticed that when I went to look in the python environments in Pro on the server, it had already been cloned and was pointed to the clone while performing all of these things. We just need to get over this proxy server hurdle for our power users that need to deploy solutions and install packages on their local machines within our network.

None of these steps have resolved the problem. What else could I (and others) be missing??? Any thoughts, suggestions, advice, therapy is greatly appreciated!!! 🙂

Cheers,

-Steve

Anonymous User

I had the same problem as originally describe in this post by Michael August‌ so I did a few tests. Our environment is Windows 10 64bit Enterprise locked down by our IT group. If I install ArcGIS Pro 2.3 with Administrative privileges and then I run ArcGIS Pro the first time with Administrative privileges the default ArcGIS Pro Python Environment is properly created in C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3

After restarting I log in as a user with non-administrative privileges, then as a user with non-administrative privileges I can open the Settings in ArcGIS Pro and Manage Python Environments.

However, if I install ArcGIS Pro 2.3 with Administrative Privileges and then after restarting log in with non-administrative privileges I notice the ArcGIS Pro Python Environment is not created in C:\Program Files\ArcGIS\Pro\bin\Python\envs\arcgispro-py3

If I open ArcGIS Pro and go to Settings, Python, Manage Environments, ArcGIS Pro will crash.

So installing with Admin Rights and then running the first instance of ArcGIS Pro with Admin Rights allows users without elevated privileges to start managing Python Environments with ArcGIS Pro 2.3

Adding Rohit Singh‌ to this thread. Maybe this is a known issue?

MichaelWallace3

Cloning worked for me after uninstalling and reinstalling. I didn't even have to be ADMIN to do it.

DanPatterson_Retired

your <user name > portion of the path, does it have spaces or periods in it?

Did you try clicking "clone" beside "remove" and specify a different path?

GabrielFM

From Manage Environments, I'm choosing "Clone Default".

The error message isn't kind enough to go away and leave the path.

However, I found new folders created in <username>/AppData>Local>ESRI>conda>envs>

DanPatterson_Retired

Gabriel, where was your clone being created? in C:\Users.... ?

in the the 'envs' folder to parallel esri's base, like this

C:\...install folder path... \bin\Python\envs\arcgispro-py3

………………………………………...\envs\your_clone

GabrielFM

I just uninstalled and reinstalled 2.3 using the guidance from ESRI Support while working on another issue.

I ran as an admin and can't clone either. Mine doesn't crash, but says "Error: Failed to create environment"

MichaelWallace3

I am receiving an error very similar to the one posted about here https://community.esri.com/message/844279-getting-an-error-when-cloning-project-environment could someone please answer this post as well.

DavidJenkins

"Run as Administrator" did not work.. still crashes..
Don't want to change base environment, that's the whole purpose of cloning...
Will try repairing next but honestly... disappointing..
Nope.. repair did not help. Still crashes..
Just tried in on a brand new laptop with a fresh "clean" install of ArcGIS Pro and though there is no crash, Error: Failed to create environment...

Ok! Here is the answer (for me and hopefully for some others here):

The URL that the clone processes is accessing is blocked by my organization. That is, <https://conda.anaconda.org/..> connection fails (because my org. blocks it)...

MichaelAugust

Oh, possibly helpful details other than checking run as admin (in case others are troubleshooting):

1) deleted my existing cloned conda environment from 2.2.4 that no longer worked with 2.3 Pro (thanks for the heads up ESRI)

2) repaired the Pro installation prior to cloning by downloading installer from ESRI > My Support > Downloads > Pro 2.3 and "repairing" during install

DanPatterson_Retired

Administrator didn't work for me. But installing packages in the base environment worked using conda.... go figure.,

I just keep the msi and cab files in case I have to reinstall. I am finding installation takes less time than cloning once you have the msi & cab files.

MichaelAugust

Hi Dan - I solved my issue by checking "run as administrator" on Pro, then I was able to clone and install. Hopefully it's this simple for you as well.

DanPatterson_Retired

mine wouldn't let me install packages in the clone... even on a fresh install...

see

/blogs/dan_patterson/2018/12/28/clone

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