Hi,We are not receiving mail alerts from ArcGIS Monitor. We succesufully configured Mail notifications using config.db file and also Test Email function is working fine. There isn't any comunication problem between the mail account defined in the config.db file and target email. Please find attached email.log, emailDynamic.log and config.db file. Any idea?
Thank you.
To follow up, Esri Tech Support was able to determined this problem was related to SMTP error, not ArcGIS Monitor.
This one is resolved after allowing to ArcGIS Monitor machine to connect to SMTP server machine.
Can't Configure Email Settings
I am using ArcGIS Monitor 2023.3.1 in ArcGIS Enterprise 10.9.1.
I tried to Configure Email Settings using the smtp.office365.com through port 587 but failed to configure with error message Could not connect to SMTP server. I have tried with Plain Text, StratTLS and SSL encryption with Sender address but none worked. Even the port 25 also failed. Tried with and without optional values. None worked.
Any advice is highly appreciated.
OK, and we are at 10.6 so maybe a version specific issue. I re-did a test just now and can confirm at 10.6 the DB specific email alerts don't work but also verified that putting users into the "All" group persists that behavior. Meaning regardless of things working no email alerts will ever get sent for alerts tied to the database. Didn't have time to vet what the other tabs are but know from the support case we opened we determined at least 1 but maybe 2 other tabs with this behavior. Sounds like your issue may be slightly different and for security reasons we can't pull down ZIP files to try and quickly look and see if anything stands out in your info or not. Hopefully tech support is able to get you some answers soon.
Alberto Ordoñez García - I just received an update that tech support has escalated this issue and are looking into it. Will keep you posted.
Hi Shree,
i opened a case in Technical Support on November 12th and still no solution, workaround or idea, that's why i am trying to find any possible solution here.
I really appreciate any help with this problem.
Alberto Ordoñez García Please contact Esri Technical Support.
Sorry Scott, version is 10.6.1. And i set one specific mail to receive "All" notifications. There are some errors in the logs i attached.
Will be helpful for people to know which version you are using?
Are you saying zero emails work or just sub-group specific emails?
I can say that as of the 10.6 release we identified a BUG with the email notifications but its specific to segmenting alert emails based on the types. In this version if you designate a person to receive "All" email notifications they will get the alerts. If you choose to only send "DB" specific email alerts they will never get an email although they should get DB triggered alerts. I don't recall off top of my head but I believe we worked with ESRI and identified there are 3 of these sub classifications that will never work and send an email. I can't say if this has been fixed yet and our workaround was to spam interested staff with ALL emails and use Outlook rules to parse keywords. Allows staff to check just the folder with their alerts at least but still not pretty.
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