Offline Mode not working in Parallels - configured to work on another workstation

Question

I am trying to open Drone2Map on the same machine where I activated it to work offline.  In doing so, it asks me to log-in to the account and then I type in the credentials I get the following error:

"The account cannot be used to authorize Drone2Map as it has been configured to be used offline on another workstation."  The problem is that I am using the same workstation - I am running this on Parallels for MacOS and I'm wondering if that is the issue.

When I disconnect from the internet, it says "Cannot Authenticate Application".

Any recommendations?  Is there anyway I can disconnect the offline authorization via the organization account?

ChristopherBowles · Answer

The issue was resolved, however, the solution was not ideal.  To resolve we had to work with our license distributor and Esri to reset the license on the backend.  Since that time I have not taken the license offline in Parallels.

JustinOdell · Answer

Were you ever able to resolve this issue?