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Portal Printing Failure

Marco_AlejandroBonilla

Hi everybody,

I'm having troubles in printing maps from Portal for ArcGIS. When I try to print the map,

The tool only prints the basemap (Even if it comes from my own server) but the feature layers doesn't appear in the results window

Any thoughts?

TKS

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Marco_AlejandroBonilla

Jeff,

Are you trying to print services or layers? In which projection are they?

JeffJudycki

Strike that I can print out of Fire Fox yet no luck with IE 11.

JeffJudycki

I have a similar problem with a federated Hosting server and portal 10.3. I am able to print a basemap but have no luck printing features.

Marco_AlejandroBonilla

Scott,

Thank you for your concern, this is the parameter you asked for:

Analyzing this, I've done some tests and I think I've realised what is causing the problem. In first place, the services are only printed if they use a basemap of the same projection, so if I try to print some services (which are in my own projection) with a basemap of the default projection, they wouldn't appear in the printed map. Also, if you call a layer from a service individually, it won't be printed in the result, I'm still trying to find the reason for that.

You have any idea how can I solve this??

Scott_Prindle

Hey Marco,

I would be interested in seeing what your web browser is sending in its print request to the default print service. Could you capture the traffic using Fiddler Web Debugger, Firebug for Firefox, or the Developer Tools for Chrome? What is the WebMapAsJSON parameter submitted?

Marco_AlejandroBonilla

BTW, my server is not federated in Portal and the server security configuration is for HTTP only if that's a matter of interest.

TKS

Marco_AlejandroBonilla

Scott,

I´m using the Portal's default Print Service, I understand that all services in the same server (ArcGIS Server & Portal for ArcGIS are in the same server) are accessible by the Print Service but how can I test that?

I've tried the print tool today and I receive no image:

Now, not even the basemap is being printed

Thanks for your help

Scott_Prindle

Hey Marco,

In the Portal Settings for Utility Services, what Print Service is referenced? Are the services that are not printing externally accessible, or at least accessible by the print service?

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