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Trying to upgrade Enterprise to 10.7.1 - Username Error

RyanColeman

I'm trying to upgrade my ArcGIS Enterprise from 10.7 to 10.7.1, which I thought would be simple since my install was through Enterprise Builder. I opened the builder, it finds the correct install directory then it asks for my password for the ArcGIS Enterprise Account using my windows login...username@myorganization.domain.com the problem is this is well over 20 characters which is apparently the limit the builder will accept, is there any way around this? It will not let me change the username and I have tried shift + run as. I do have my portal setup through active directory identity store, but I thought ESRI would take that possibility into account

usernameerror.png

CodyPatterson_0-1752165171379.png

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Accepted answers

RyanColeman

I found a workaround, in Services, open the Portal for ArcGIS service's properties and rewrite the user name as domain\username and retype the password, then repeat this for the server and datastore services and restart them all. Builder will now use that as your username instead, hopefully its less than 20 characters as it was for me!

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RyanColeman

Apparently this also happens if I try to update a server program individually. Seems wild that I can't find anyone else who has run into this

JonathanQuinn

What username did you use when you first ran the Enterprise Builder? Did you change the username after installation?

RyanColeman

The original username is still the same and exists but I set portal's identity store to use only active directory for logins so to my knowledge without breaking this there's no way to log in as that original account I created during installation

RyanColeman

JonathanQuinn

Glad it's sorted out, but it's strange that you can run the installer at one version and it doesn't complain, but upgrading to a new version, (the installer would then just uninstall then reinstall, but should be the same logic for usernames), would complain. I suggest following up with Support about this.

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