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High Portal content views

Chris_Schofield

Hi All

Hit an issue with a reasonably new install of 11.5 around content views.

Web maps, apps and experiences are all hitting thousands of 'views' per item, when the item is private (not publicly shared), in some cases not even actually viewed (literally uploaded a day or two) yet has 11000 hits.

Additional info:

ArcGIS Monitor 2025.1 installed and running
Portal (and the rest of the Enterprise) installed in Azure (on a set of VM's)

Clearly something is amiss, including our KPI's ">😫

Any help would be appreciated....

Thanks

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TeamLeader

We found a fix for us. We disabled the ArcGIS monitor Portal Observers; Metrics and Inventory.

Chris_Schofield

Hi @DCWade10 , we scheduled the OrganizationReports to run daily, then knowing there are 288 5-minute periods (the frequency of Monitor hitting the endpoint) in a 24 hour period, we can give a reasonable estimate of the number of genuine views.

We were fortunate (I guess) to catch this during project phase, allowing us to kind of 'start again' with the viewing figures. As I said, its horrid, but should be a reasonable workaround until the issue is resolved.

Hope I explained it clearly enough and that it helps

DCWade10

Hi @Chris_Schofield , I just discovered that we are experiencing this issue after we upgraded to Monitor 2025.1. Would you mind sharing your general workaround in Excel? Currently I'm compiling a monthly view count using the Enterprise Reporter, and because of the bug our application "view counts" have increased by almost 100 times.

Chris_Schofield

I've had it confirmed by Esri this is an issue with Monitor.

Hopefully it'll get resolved soon....maybe even for the 2026 release (unconfirmed).

In the meantime, we have a horrid workaround involving Excel.....

Chris_Schofield

No, but this has made me think that maybe Monitor hitting them could be artificially increasing the views...... 🤔

Chris_Schofield

Monitor doesn't seem to count the maps / apps / experiences......so hard to compare

blake.terhune

Do you have any Python API scripts that perform inventory or maintenance operations on your Portal? I've noticed that, for example, digging into the layers of a web map with the API for Python will count as a view.

s.schuette_ct

Good. This points more to a counter issue, but I´d recommend still staying vigilant for suspicious activities.
Check the logs for activities.

Are the counter numbers in Portal (Item Details) the same as in ArcGIS Monitor?

Chris_Schofield

Hi Simon and thanks for the response.

The services are all relatively small (couple of hundred hits at most), whereas its almost exclusively the web maps, apps etc hitting between 2-12k in comparison.....

s.schuette_ct

What about the services within your maps and apps, do they have thousand of hits as well?
You need to figure out if this just a bug in the counting mechanism or suspicious behaviour...

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