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Issue with Geoprocessing Tools in ModelBuilder (ArcGIS Pro 3.5)

MarjanJahanbani

Hello,
I recently encountered an issue while using geoprocessing tools in ModelBuilder. I can add the tools to the model, but I’m unable to open them. I’ve tried double-clicking and right-clicking > Open, but nothing happens.

This problem didn’t exist in version 3.4, but ever since updating to version 3.5, I haven’t been able to use ModelBuilder. Interestingly, if I close and reopen the model tab, and try a few more times, the tool eventually opens and lets me configure the settings, but it’s hit or miss, and I haven’t found any consistent pattern or logical reason behind it.

I’d appreciate any assistance in this!

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BrookeMahnkenMISC

Hi Marjan
I was having the same issue, but then I realized that ArcGIS Pro was opening the tool window offscreen. I have a second monitor, and since it's bigger than my laptop screen I prefer to use it for maps. When I open the tool, the window appears offset to the left, and I found that if I pan the tool over to the right side of my screen before trying to open it, I can get the window to open on screen. However if the tool is too far to the left in my modelbuilder window, it opens out of view and there is no indication that anything happened at all.

Miralem_Zeljo

#Esri, please provide some insight on this. We tried unplugging all the monitors. It is not ideal to keep having to soft reset your arc pro due to problems like this. We need a good solution to this.

dkutkevicius_hb

@MarjanJahanbani

We had this problem as well. I believe the issue is caused by disconnecting the external monitor while it's being used to display Pro — at least, that's my assumption.

Anyway, I was able to fix it by changing my screen resolution, then opening and closing Pro. After that, I reverted the resolution back to the original settings and reopened Pro. Since then, I haven't had any issues with ModelBuilder GP tool windows not appearing. Hope this helps!

Deividas

MarjanJahanbani

OK, I will try that. Thank you!

Robert LeClair

As I'm not seeing much with regards to this issue in the internals, I would recommend you contact Esri Support Services to see if they know of a possible solution. This is a frustrating one for sure...

MarjanJahanbani

I use Windows 11.

MarjanJahanbani

Hi Robert,

Thank you for sharing the solutions. Unfortunately, I tried the first three options, but they didn’t resolve the issue. Regarding the soft reset and clean uninstallation of ArcGIS Pro, I was hesitant to follow those steps since the instructions said to proceed at your own risk. Instead, I uninstalled ArcGIS Pro and reinstalled it, but the same problem persists.

Another issue is that whenever I try to close a project, ArcGIS stops responding, and I have to end the task manually in Task Manager.

Robert LeClair

What is your underlying OS? Window 10? Windows 11?

Francis_OrdonezOrdonez

Hi,

I have the same problem. I tried the above option, but it still is not working. does anyone have the same issue? any solution?

Robert LeClair

Hi Marjan - In reviewing this question, I did find a case from Esri Technical Support that is very similar to yours. Here are some of the steps that analyst recommended that the customer try to resolve this issue.

1. Clear the cache at the Project->Options->Display->Clear cache.
2. Change the rendering issue to OpenGL.
3. See if there was a driver update for your computer from Intel on June 18th. Turn this off and see if that helps.
4. Soft reset of ArcGIS Pro - How To: Perform an ArcGIS pro Soft Reset
5. Clean uninstallation and clean installation of ArcGIS Pro 3.5.

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