Could not connect to the identity store as one or more of the connection parameters is incorrect

Question

Hi All, We are getting these messages. in Portal logs daily. It happens midnight and goes for about 30 minutes or so. This issue started with lack of diskspace on Portal server. We cleaned up the space on portal machine and now have ample space. We are getting these messages on a daily basis, not sure the best option to resolve this issue.

Appreciate any feedback.

Thanks

Could not connect to the identity store as one or more of the connection parameters is incorrect. Verify that you can connect to the identity store outside of ArcGIS Server using the same parameters.javax.naming.InvalidNameException: Invalid name: null. InvalidNameException: Invalid name: null

2025-01-20T00:31:03,9

Portal Admin

GISPortalSrv

219999

3196

SEVERE

Sunnywaygis · Answer

Thanks Cody for the note, I will follow up with our IT team on this and see is an issue.

CodyPatterson · Answer

Hey @Sunnywaygis

Would it be possible that your Active Directory or server hosting the Identity Store is being backed up or in maintenance around this time? This could occur if the identity store loses connection to the ArcGIS Server, and this is similar to what I see on my own, not frequently as the server only goes into maintenance once a month.

Cody