Launching Story Builder

Question

When users click on the waffle to create a StoryMap they are directed to this page:

Clicking on the New Story button > start from scratch - results in the program hanging, with the following displayed:

I am an administrator and am also experiencing the same, so it is not a privileges issue as some posts online suggest. What would you suggest?

Leo_Liu_WA · Answer

If CORS related, sounds this 'add new item' post request is using a different host name as the portal you signed in?

Is that an alias issue? For example, you sign in your portal with a meaningful alias of your portal server but internally the portal utilises a different or original server name as host.

If that is the case, try this one:
Installing Portal for ArcGIS—ArcGIS Enterprise | Documentation for ArcGIS Enterprise

Config DNS for Portal

Cheers,
Leo.

OliverIshmael · Answer

There is a 404, which could be related to CORS, though i'm unsure how out ICT department would resolve this.

Request URL:

https://gisportal.cyfoethnaturiolcymru.gov.uk/portal/sharing/rest/content/users/Oliver.T.Ishmael@cyfoethnaturiolcymru.gov.uk/addItemRequest Method:POSTStatus Code:404 Not FoundRemote Address:52.178.152.75:443Referrer Policy:strict-origin-when-cross-originResponse HeadersRaw

Leo_Liu_WA · Answer

Hi Oliver,

Is there any error message in your browser console?

Cheers,
Leo.