ArcGis servers joining site

Question

I'm traying to join ArcGis server to site which have one working server the issue is after joining successfully and the Map services is working well on both two servers after at most 20 minutes the server is going out from the site by it self

ArcServer 10.8.1 standard

I have shared folder for the configuration and services and its accessible for the service account user

I'm  using the same service account user used on both servers and it has full control on Arcgis folder and python27 folder ,arcgisserver folder

archit_esri · Answer

Hello @abdelsalmelmoursi, Apologies for the delay in response. I analyzed the log file and it seems that it all starts with the following error: The cloud regions configuration file was deleted from this server machine. If you have other server machines in the site, please make sure that the file has been deleted from them as well. Could you please confirm the following: * Is your config-store on a cloud server? * Check if the following are present and populated with information of both the machines:* \\Program Files\ArcGIS\Server\framework\etc\config-store-connection.xml * \\Program Files\ArcGIS\Server\framework\etc\machine-config.xml specifically "6443" section * \\share\config-store\machines\..json * Check patches which are available from "ArcGIS Patch Notification" and if possible install those on both the machines. I have seen a similar problem at v10.7.1 but not on any release after that. Hopefully go through above steps will share more insight of fix the issue. If not, we can look into few more details but let's confirm the above. Hope it helps! -Archit

abdelsalmelmoursi · Answer

Hello BillFox

I'm traying from the existing machine manager window

abdelsalmelmoursi · Answer

Hello ArchitSrivastava

thanks for your response i reviewed all the Considerations before joining a site

but the issue still happening

i will share with you the log file

server-20230802.111110-3820-0.0.log