Datastore - cannot publish feature layers. Logs report "attempt to start tile cache data store failed"

Question

I've got a single machine that I'm using as an ArcGIS Enterprise server (with Portal) and have a data store on the same machine. I've just installed the data store (using the standalone installer, 10.9.1 - all my server elements are 10.9.1). In ArcGIS Pro, whenever I try to share a web layer and copy all of the contents to the server (so it can be used as a repository for data eg contours), the analyze/publish options are greyed out for anything other than a map image layer (which I don't want, I need it to be a feature layer). Also, in Portal, if I try to copy the zipped shapefile over, it simply copies the shapefile rather than giving me the option to create a HFS. Looking into the logs, I can see this in one of the server logs: Failed to start tile cache data store. Read from ArcGIS Data Store configuration store failed. Attempt to start 'tile cache' data store failed. Read from ArcGIS Data Store configuration store failed. Anyone got any ideas? Thanks.

MiguelParedes · Answer

Greetings @MichaelBell

The describedatastore result looks good for both the Relational and TileCache DSs.

But, as @ArchitSrivastava suggested, I would strongly recommend that you check the validity of the Federation:

* Check if the federation validates by navigating to "Portal Administrator Directory"  > Federation > Servers > Select "machinename.domain.com:6443 (id: xyz) -hosted server" > "Validate " under Supported Operations

The interface will look as the following:

Clicking the Validate link will provide you with crucial information on the validity of the Federation.

MichaelBell · Answer

Hi Archit

Hmm... an odd one. I checked validation in the Portal Admin Directory, and in the Server Manager. All were fine.

I then decided to try to create a new Feature Layer, rather than bring in a zipped shapefile (which just published the shapefile before - it didn't create a hosted Feature Layer). However, even though I've done this quite a lot in ArcGIS Online, I couldn't find any option to create a new feature layer - or indeed anything like it! Instead, I just get the drag/drop option, URL, Application, and Data Store:

Also, when I did add a zipped shapefile, it did not come up with an option to host it as a hosted feature layer/service:

In terms of logs, I tried looking through the period when I added the above file and couldn't see anything.

MichaelBell · Answer

Thanks Miguel. I've already tried restarting the datastore, with no avail, and looked through that topic (nothing in there that looks relevant to me).

My describedatastore output is: