Filenames not working for signatures in WebForms

Question

Hey all,

I've encountered an issue where filenames are not working for signatures in WebForms. They work in the S123 app, but do not work properly in WebForms launched on mobile devices. Strangely, the filenames seem to work in WebForms on a Desktop.

Survey123 App (filename visible below signature)

WebForm (filename visible below signature)

Viewing the HFL in Pro

The expression I have is the following which is in the bind::esri:parameters column:

fileName=concat(${ff_attd_name_first}, "_", ${ff_attd_name_last}, "_signed_ff_training_waiver_", format-date(now(), "%Y%m%d_%H%M%S"))

Please note that I have seen this thread along with this page from Ismael.

Hopefully it's a simple fix! Thanks all.

EDIT: Extract of the XLSForm is attached here and results from testing on various browsers is found below:

Method UsedFilenameSurvey123 App on iPadTesting_App_iPad_signed_ff_training_waiver_20230413_081355.jpgDesktop WebForm - EdgeTesting_Desktop Edge_signed_ff_training_waiver_20230413_081134.jpgDesktop WebFrom - Chromesignature-20230413081307182.jpgDesktop WebForm - FirefoxTesting_Desktop Firefox_signed_ff_training_waiver_20230413_081246.jpgMobile WebForm - Edgesignature-20230413081934364.jpgMobile WebForm - Chromesignature-20230413081509456.jpgMobile WebForm - FirefoxTesting_Mobile Firefox_signed_ff_training_waiver_20230413_082043.jpg

Seems that Firefox is able to respect the filename both in mobile and desktop; chrome in neither; and edge only on desktop.

TESTING-Signature_Filenames.xlsx

Vinzafy · Answer

Thank you for your response Ismael and apologies for my delayed one! Busy end of week.

I've logged a Tech Support case with basically the same details and attachments in this thread (along with linking this thread in that case).

For reference, the case number generated was 03318039.

Thanks again!

IsmaelChivite · Answer

@Vinzafy  @ChristopherCounsell   You rock!  Agreed 100%. This is ready for an official Tech Support case to be opened.

In the meantime, I will also let my colleagues in the Survey123 team know as a heads up to the Tech Support case. Many thanks!

Vinzafy · Answer

Thanks so much for your reply @ChristopherCounsell! Appreciate it. Admittedly this was a rushed post that I should've saved for today. The advice you gave at the end is key for newer users like myself to help the community grow. Thank you!

Attached is a simplified XLSForm where I was able to recreate the issue. I tried in three different browsers both on desktop and mobile. Results are below:

Method UsedFilenameSurvey123 App on iPadTesting_App_iPad_signed_ff_training_waiver_20230413_081355.jpgDesktop WebForm - EdgeTesting_Desktop Edge_signed_ff_training_waiver_20230413_081134.jpgDesktop WebFrom - Chromesignature-20230413081307182.jpgDesktop WebForm - FirefoxTesting_Desktop Firefox_signed_ff_training_waiver_20230413_081246.jpgMobile WebForm - Edgesignature-20230413081934364.jpgMobile WebForm - Chromesignature-20230413081509456.jpgMobile WebForm - FirefoxTesting_Mobile Firefox_signed_ff_training_waiver_20230413_082043.jpg

Seems that Firefox is able to respect the filename both in mobile and desktop; chrome in neither; and edge only on desktop.

Additionally, in everything apart from the S123 app, the filename field that I made visible below the signature returns a generic filename.

S123 App

Any Browser - Mobile or Desktop

Hopefully this helps with troubleshooting! In any case, I'll raise this with support when I have the chance later today/tomorrow.

Thanks again.

TESTING-Signature_Filenames.xlsx