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Symbology error after updates

SalahAjjur

Hello ESRI Community,

I changed my profile email address through the Esri Community. After the update, I receive errors every time I work on GIS Pro 2.9.1. The error is associated with changing symbology. The software stops working after the error. I sent several error messages to check. However, there is no reply!!

Can anyone help?

Best regards,

Salah

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AmeliaBradshaw

Thank you for doing so @SalahAjjur ! Yes, moving forward, just submit one crash dump file at a time through the email alias. Multiple files can be a bit too large to pass over email.

I also saw another Esri Community post Pro 2.9.2 crashing when clicking on a symbol or opening the symbology window discussing this issue. This is related to a .NET Framework update that Windows pushed out, but it only affects Pro 2.8 or 2.9. You can upgrade to 3.0 if you desire, or uninstalling the operating system patch in question. The latter is not ideal, and may not be possible unless you have administrator rights to your machine.

Let me know if you have further questions!

SalahAjjur

When I received the undeliverable errors, I tried to send multiple files.

It has just worked with one file, and I received an automatic reply: "Thank you for your email. If you attached a .dmp file, we have received it and it will be analyzed..."

I will send other reports in separate emails as well.

Thanks,

Salah

AmeliaBradshaw

Thank you for letting me know! When you sent the .dmp files to the above email alias, did you send just one, or multiple files?

SalahAjjur

Hi Amelia

I tried to send the reports to arcgiserrorreport@esri.com , however I received undeliverable errors

" Delivery has failed to these recipients or groups:
arcgiserrorreport@esri.com (arcgiserrorreport@esri.com)
Your message wasn't delivered because the recipient's email provider rejected it."

Also, I couldn't attach them here. I found 9 (.dmp) reprots

AmeliaBradshaw

Hello @SalahAjjur I have been looking out for these reports, but could not find them. Could you attach your recently received error reports to an email and send them to the following alias: arcgiserrorreport@esri.com. You can find your error reports for ArcGIS Pro at this path on your machine: C:\Users\<User Name>\AppData\Local\ESRI\ErrorReports

Let me know if you have any questions!

SalahAjjur

Sure. I sent you 4 reports, at least.

Christian_Wells

Thanks, Salah - when you get the crash window, did you click, Send Report? I want to see if we can dig up any details on your crash and if its fixed in a later verion

SalahAjjur

This test uses a blank project and different layers. I got the same error.

Christian_Wells

Thanks, Salah - can you test the workflow without this dataset by using a blank project and a different layer? This test will help narrow down whether or not this is a data-specific issue.

SalahAjjur

Attached is a screenshot and video recording of what I was doing.

1.png

cross sec + Kh - Map - ArcGIS Pro 2022-09-27 18-02-07.mp4

Christian_Wells

Hi Salah,

Can you share a screenshot of error message, please? Also, what happens if you start a blank project (no data) in ArcGIS Pro? Do you experience the same error?

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