Workbooks won't open

Question

Hi, i brought this up with customer service, but wanted to see if anyone has had this issue, or has any ideas that could help.  I have several workbooks running on our production portal server, and yesterday when i went to check one i found that i am unable to open any of the workbooks.  All that happens is they default back to the insights home page.  i get this error.  I don't think there is anything wrong with the workbooks, but something happened to the insights install.  Any ideas on how to diagnose this.

Thanks in advance,

Laura

LauraBecht · Answer

I have emailed my customer service contact, Don, so he is aware of this issue. I kinda wanted to get confirmation that a reinstall would likely work, I'm at a loss here myself, never had any problems that affected every workbook. I will find out about the authentication and what was done with the firewall, and if we can't get a solution from that info, will try the reinstall. Just want to see if there is a simpler solution.
Thanks for all your help.
Laura

Scott_Aulen · Answer

Yeah I would try that next. Have you logged a call with Customer Service yet? If the reinstall doesn't work, I would advise that as the next step and then we should be able to dig into the specifics more.

LauraBecht · Answer

Will check on the authentication, it doesn't work in incognito mode. I will ask for more detail on what was changed. Is it possible to solve this by doing a reinstall?
Laura