Error adding rest service, "Can't add layer. (Shape field missing)."

Question

I am getting an error "Can't add layer. (Shape field missing)." trying to add rest services hosted in our 10.8.1 Enterprise server into a web map.

They add and display if I add the entire collection of service endpoints ie. https://webmaps.city.gov/arcgis/rest/services/{sample_folder}/MapServer but not via single endpoint ie. https://webmaps.city.gov/arcgis/rest/services/{sample_folder}/MapServer/32

However, adding as an entire collection does not let me move the layer up or down in the map contents -- it must sit as the bottom layer.

I see the shape fields visible in the service information...

As well as when I pull the layer into Pro 2.9.2. I can open the table and view the features, but not see the features on the map, despite the field being visible.

Thoughts? I have tried searching this error in the existing Community posts but have not had any luck.

Thank you

ahoque · Accepted Answer

@BrittanyBurson

I can't seem to find the Shape field in the Field list screenshot you shared. It has Shape_Length and Shape_Area but not Shape. As you know, that usually happens when you publish a map service with Shape field's visibility turned off. It is the reason Map Viewer throws the error and Pro doesn't display features on the map.

However, adding as an entire collection does not let me move the layer up or down in the map contents

On this one, if you have Dynamic Layers capability enabled for this map service, then you should be able move/shuffle child layers within the map service layer. Not sure if that is going to help you in this case, but I just wanted to mention here for other users who might come across this post later.