Protocol ArcGIS Pro uninstall / reinstall

Question

I've been suffering from a persistent issue related to ArcGIS Pro communicating with my cloud-based server.  My cloud-based file storage is called Box, - seems equivalent in function to One Drive.  My issue is mentioned in my recent post (thanks @Robert_LeClair) - https://community.esri.com/t5/arcgis-pro-questions/arcgis-pro-and-box-network-lag/m-p/1142435#M51212 .

I spoke with Tech Support a couple weeks ago and he initially diagnosed it as being a network issue (Box) since it was initially resolved by working on a hard drive.  While it directly is a network issue, as Resource Manager shows Box.exe sending and recevieving unsustainable amounts of data over the network, for some reason this revs up when I open Pro in general.  However, it's occurring when I am working on projects COMPLETELY contained on my external hard drive - data included.

My suspicion is that some process has been kicked off in ArcGIS Pro which persists between sessions wherein Pro keeps asking Box  to complete a network-intensive task i.e. open a large DEM, raster, etc.

I plan to Uninstall/Reinstall Pro.  UNLESS - anybody can recommend diagnostics to identify the process?  More specifically, how do I view ArcGIS Pro processes?  Pro must be trying to finish some action from multiple weeks ago every time I open it up.

ArcPro 2.9 / Windows 10.

Thanks,

Zach / GIS Specialist

Robert LeClair · Answer

Hi Zach - no need to copy the ESRI folder in local or roaming, just right-click->rename to Esri_old.  When ArcGIS Pro reopens it creates a new ESRI folder in local and roaming.

ZacharyUhlmann1 · Answer

Hi Robert.  Well I'll start there.  I do recall encountering a response from you with that technique.  Just to be clear, do I copy each of the entire ESRI folders contained in Local and Roaming for C:\Users\<user profile>\AppData and then rename, or just rename the folder directly?  I could not tell if this was a data backup thing as well.  Thanks!

Robert LeClair · Answer

Zach - that's great you found Kory Kramer's article about troubleshooting slow performance issues in ArcGIS Pro. That certainly is a good place to start. Another technique I've found is that renaming the ESRI folder in your C:\users\\appdata\local and C:\users\\appdata\roaming to ESRI_OLD helps strange issues as well. To answer your question - when you clear the cache it's for the entire ArcGIS Pro application not necessarily individual projects.