postupgrade is not happening after portal for arcgis 10.9.1

Question

the Portal for ArcGIS is upgraded to 10.9.1 after upgrade the post upgrade is hand and unable to complete

Please suggest on the resolution

I am sending the logs o

portal_log.zip

{F208923E-513F-4F3D-9E86-52F5EE29257C}.png.jpg

Table3.png

XanderBakker_0-1618342938810.png

MichailMarinakis1 · Answer

@PrasadJ we found a solution from our side. We had 2 issues:

* During the "Continue upgrade" step, Microsoft Edge (and Chrome) was just showing a white page and we could not continue to import the license file. This was fixed by totally cleaning history and cache for the browsers. Also we had to wait for 2-3 minutes for the page to load properly... 
* During the "Post upgrade" step. We run this step using the url of the external load balancer i.e https://loadbalancerportal.domain.com/arcgis/home instead of using the machine url. It failed. When we execute the post upgrade from the machine url and from the portaladmin page i.e https://portal.domain.com:7443/arcgis/portaladmin then it worked!

I hope you have found a solution for your case.

MichailMarinakis1 · Answer

Same problem here. We are using the new Microsoft Edge.  @JonathanQuinn can you please help? how can we trigger again the post upgrade window to our portal? To start the process again?

Edit: Linking another post here: Upgrade high available portal from 10.8.1 to 10.9.1 in windows

Oiligriv · Answer

from the logs I do not see anything in particular.
I'm wondering, are you using IE?
if so, I recommend using Chrome, Firefox or Edge.