WebGIS DR Restore to a new machine fails

WarrenMedernach

Hello,

We are attempting to use the WebGIS DR tool to backup our current deployment and restore to a new machine.

Current environment:

• 2 servers at 10.8.1, both running Windows Server 2016:
  • 1 primary hosting server running Portal, Server and webadaptors
  • 1 image server

The WebGIS DR backup process seemed to work fine after we addressed some storage issues.

We are now attempting to restore to a new 'primary hosting server' (leaving the image server the same) and the process errors out with the following message:

Failed to restore the ArcGIS Server:
Url: https://maps.srk.com/image.
{"code":500,"messages":["Import site failed with the following error. Import operation does not support creating a restore point on Linux and importing it on Windows."],"status":"error"}

The error itself seems nonsensical as the backup came from Windows OS and is being restored to a Windows OS

Has anyone seen a similar error before?

JonathanQuinn

Yeah, that guy is the problem. It's a cloud based cache store, (AWS S3 bucket or Azure BLOB container). Can you edit the directory to see if the information related to how it was registered is familiar? The restore sees that forward slash and thinks the backup is from a linux environment. You may be able to unregister it, restore, then re-register it with the same name so existing services that use it can still access the cache, if any are configured to do so.