Pop ups for maps and apps in enterprise portal are working in IE but NOT in Chrome. A few weeks ago I noticed Chrome not opening ftp sites so I edited chrome/flags to enable flags. How do I get pop ups to work again in Chrome? do I need to enable something in Chrome?
Thanks!🙄
I tried the advice from another thread to keep Chrome 'Zoom' at 100% at that is allowing the pop-ups to work again.
We have had the same issue for some, but not all, users (pop-ups working in Edge Chromium but not Chrome), and opened Case #02771743 if you want to reference that when talking with Esri. One recommendation they provided was to re-install Web AppBuilder, but since we are working toward moving our Web Apps from ArcGIS Online to Portal (where we have a separate install of Web AppBuilder), and Edge seems to be an interim solution, we have not yet prioritized that re-install.
Agreed.
Issue has been identified by ESRI last week. It has to do with JavaScript API 3.30 or lower in combination with Google Chrome 89. Issue started to occur after a Google Chrome update.it varies per user and screen resolution settings if you get the issue. Also see this post posted lasted week.
Workaround for now is to update the JavaScript API to 3.31 if possible.
Thank you!
@MarkInsco there Bug logged in the system which will address this issue for Portal users.
BUG-00013868: User is unable to identify or click on Map Viewer with Google Chrome version 89.0.4389.90 or higher for Portal for ArcGIS 10.7.1 or Portal for ArcGIS 10.8 on some machines.
An alternate workaround is to use Edge or Firefox while we wait for the fix.
That is interesting as all browser issues we have experienced are IE or Edge. Our first troubleshooting question is which browser are you using. Most of the time when they switch to Chrome or Mozilla it fixes the problem.
Have you tried doing a fresh install of Chrome? Make sure you accepting Cookies.
Since two weeks we are experiencing the same issue for apps and maps in enterprise portal 10.7.1 for some Chrome users. The Javascript API version was 3.28; we upgraded to 3.31 as suggested but the users still get the error.
When using ArcGIS Enterptise, I think the fix needs to be (also) a different one. I think that is what Shelley indicated here above.
Be aware that is may still vary per user. The issue is also depended on the screen resolution.
They probably were working at the other zoom but they were off screen.
It is quite often people on Laptops will mess with the display settings and decrease the resolution and or change the scale to 125-150%.
I include now instructions on all my help documents suggesting the use of default settings. I had one person I was trying to help for some time. Finally I did a Teams meeting and they had theirs set at 200%, even though they were docked to a larger monitor.
I just wanted to add my two cents to this topic in case someone else runs into the same issue I did.
I was obviously searching for a reason why my popups in portal weren't working in Chrome and came across this topic. I didn't really pay mind to the zoom settings at first, I never zoom in on a webpage so I didn't think this applied to me.
Looking at my display settings on my laptop though I discovered that the default setting is zoomed to 125%. That is the recommended setting. Changing that to 100% fixed the issue.
I know Robert mentioned resetting things to default settings but in this case, the default setting would be 125% because that is tagged as the recommended setting. So just something to keep in mind.
I find it very peculiar that recommended would be 125%. Is the display on your laptop very small?
The recommended setting (which I have it set at) is 1920x1080. Which I feel is average. Although to be fair, I am not a computer person so could be wrong.
I think recommended is based on the size of your display. Out of curiosity I disconnected my laptop from the docking station and its recommendation is 150%, which would cause pop ups to appear off screen. My laptop only has a 13" display.
Technical Details of the issue are explained here in a Chrome bug report/thread. It turned to be an experiment regarding the mouse down and mouse drag events. Due to the many reported issues, they will stop with this experiment. It is mentioned that the issue will be fixed by the end of this week. No update of the Chrome browser will be required.
Google has changed some settings last night. I no longer have the issue anymore. No update was needed. I have heard from others that they also don't have the issue anymore.
Thank you for this information - the issue appears to be resolved for us, too. Much appreciated!
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