nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Portal members not displayed under Organization > Members

StephenKaranja

Hello,

Portal for ArcGIS no longer displays the list of members under Organization > Members. Instead, it displays the message, "No members have joined this group yet." The attached screenshot shows the message.

We'd appreciate any assistance in resolving this issue. Thanks.

Regards,

Stephen

portal_members_error.png

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Accepted answers

DeanHowell1

Maybe it needs to be reindexed?

All comments

ahargreaves_FW

FYI our IT rolled back the drives on our portal machine where the /portal folders are stored. This appears to have resolved the issue. Why it occurred in the first place I don't know.

ahargreaves_FW

I'm currently experiencing something similar. After using the CreateUsers tool to add a number of users, then deleting them after realizing an error in their username format I now cannot access the 'members' page of my portal - it just spins and spins. I tried reindexing but no luck. Any other suggestions?

DeanHowell1

Hello @Anonymous User do you have an example script to do the nightly indexing?

Anonymous User

I would like to suggest setting up a script to re-index nightly.

AngusHooper1

Paraphrasing the FAQ:

Open the ArcGIS Portal Directory and sign in with an administrator account. The URL is formatted https://webadaptorhost.domain.com/webadaptor/portaladmin.

Click System - Indexer - Index Status.

Refresh the page to obtain the latest status.

Depending on the result of the index status:

Navigate to System - Indexer - Reindex.

Click the Mode drop-down list, and select Full. Leave all other settings to default.

Click Reindex.

StephenKaranja

Thanks! Reindexing the Portal resolved the issue.

mvolz47

How does one re-index Portal as a trouble-shooting procedure?

DeanHowell1

Maybe it needs to be reindexed?

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