Portal logs stopped generating

Question

Hello -

We have two federated 11.3 enterprise deployments on a Server 19 VMs. Recently, we rolled out ArcGIS Urban which necessitated the use of docker and containerization. However, our portal logs have stopped working. Has anyone found a way to get portal logs to restart?

Here are some key points in our review so far:

* ArcGIS Server logs are unaffected.
* ArcGIS Monitor isn't grabbing any logging information.
* The portal logs folder shows a lock file and a 0 KB log file that has no data in it with the timestamp of when the windows server started up.
* There is 20 GB of free space but under 20% of storage space.
* The portal logs are written to the local c drive.
* Querying the logs gets a timeout error or no data returned even though there is older log data within the logs folder.
* We are unable to stop Portal for ArcGIS from services.msc. Also unable to stop it from services tab in task manager.

What are we missing here?

GJameson · Answer

I attempted to run the portal logs>clean operation but it did not complete. I received this error below. Thank you, Bill, for suggesting this.

Error

com.esri.arcgis.portal.admin.core.PortalException: Unable to clean all log files.

Code: 500

GJameson · Answer

I hadn't found this yet so thank you! According to this post, the portal logs were still being generated. Ours are not on either deployment. I will attempt the clean logs process on Monday in case this helps us.

BillFox · Answer

found this

https://community.esri.com/t5/arcgis-enterprise-portal-questions/enterprise-portal-log-missing-empty/td-p/535686